Michael Marco

Experienced Customer Service Agent: I have 3 years of experience in Customer Service assisting U.S. and Canadian customers. I was trained at a large Call Center in the Philippines and served as a Technical Support Agent for 2 years. I can provide e-mail, chat and phone support and will do everything I can to delight your customers and provide them an accurate resolution for their queries. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Canadian or U.S. business hours.