Michael Njoroge

CURRICULUM VITAE MICHAEL NJOROGE NJERI Email address :- Mobile : -/- Skype ID : maikal njochezz Marital status : married Gender :Male Nationality : Kenyan Languages: : English and Swahili OBJECTIVES To work in a highly motivating, collaborative environment, which is focused, result oriented and where integrity, cooperation and team spirit is valued. PROFILE Am an accomplished individual who is self motivated with demonstrated success in implementing, strategic initiatives that improve functionality with positive impact. FIELD WORK EXPERIENCE: 5/6/2016 -30/8/2016 MERIDIAN HOTEL (Nairobi-Kenya) Position: Food and beverage operations lead Duties and responsibilities  Manage all f&b and day to day operations within budgeted guidelines and to highest standards  Preserve excellent levels of internal and external customer service  Training and mentoring staff in regards to upholding standards  Design exceptional menus, up selling strategy and continuously necessary improvements  Identify customer needs and respond proactively to all their concerns  Lead f&b team by attracting, recruiting training and appraising talented personnel  Establish targets KPI’S, schedules, policies and procedures  Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.  Comply with all health and safety regulations.  Report on management regarding sales results and productivity. 8/6/2014 – 31/03/2016 THE ADDRESS DOWNTOWN HOTEL (U.A.E-Dubai) Position: Supervisor Fazaris Restaraunt Duties and Responsibilities  To ensure a friendly and efficient service to all customers by all team Members, and ensure that all reasonable service or menu related requests are accommodated  Responsible for checking table setup, side stations are properly set and clean and all        items are in their place. Working with other supervisors to coordinate all aspects of stock deliveries and keep accurate and up to date records. Responsible for making sure all coolers that have food items are properly labeled and dated. To assist with maintaining high standards of quality control, hygiene, and health and safety throughout Responsible for all areas to be properly cleaned and sanitized before closing of shift Promptly and professionally handling guest issues and complains. Supervisory responsibilities include training scheduling, assigning and directing Work of employees assigned for the shift, appraising performance, rewarding and disciplining addressing complaints and resolving problems To ensure that all practices and procedures in relation to shift handover/closedown are completed to a high standard 15/7/2012-22/5/2014 INTERCAT HOSPITALITY (U.A.E-Dubai) Position: catering supervisor Duties and responsibilities  To ensure the Food Hygiene Regulations, Food Allergen Regulations, Health and Safety Regulations and Licensing laws are adhered to at all times.  To proactively assist the Catering Manager in the preparation and delivery of all procedures and documentation.  To ensure all work surfaces and displays are clean, tidy and full at all times.  To ensure waste is kept to a minimum, recording any loss  To ensure accurate cleaning and temperature records, delivery, calibration, diary sheets and visitor logs are maintained at all times.  To assist and support the Catering Manager and wider catering team in the delivery of all Key Performance Indicator  Give operational direction to the staff working in the catering area, ensuring that there is sufficient staff cover at all times.  To assist the Catering Manager in the recruitment, selection and training of all casual staff for the catering department, including accurate completion of all necessary paperwork.  Ensure adequate staff covers whilst operationally in charge of the outlet.  To cover occasional weekend sessions when necessary  To calibrate the probes on a weekly basis and monitor the delivery vans temperature and cleanliness  Organize and promoting themes and events in the catering areas, in conjunction with the Catering Manager  To attend staff meetings as required. Toast cafe (U.A.E-Dubai) 15/4/2011-22/5/2012 Position: Senior food service waiter Duties and responsibilities         Prepare tables for meals, including the complete set up of linens, cutlery and Glassware. Perform light food preparation duties including bread, salad preparation, appetizers and desert presentation. Greet guests in a professional manner and provide information about the food and Beverage menus, how menu items are prepared, the ingredients used and the different Cooking methods. Inform customers of daily specials. Check food and beverages for quality and presentation before serving to guests. Serve food and beverage to guests. Receive guest payments and process transactions. Clear and clean tables promptly according to proper sanitation standards. ain Re Safa 10/2/2009-8/3/2011 Position: Sales assistant Duties and Responsibilities                 MEGASCOPE TELECOMMUNICATIONS (Nairobi –Kenya) Greeting and ushering customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Receiving payments and balancing cash registers with receipts. Dealing with customer refunds. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays. PROFESSIONAL/EDUCATION AL BACKGROUND: 12/01/2008-7/12/2008 : INOORERO UNIVERSITY (Former Ksps) Diploma computer engineering 12/01/2007-2/08/2007 : KENYA COLLEGE OF COMMUNICATIONS TECHNOLOGY Certificate in A+&N+ 4/01/2006-11/4/2006 : INOORERO UNIVERSITY (Former Ksps) Certificate in computer engineering 21/11/2003-28/5/2004 : COMPUTER FUNDAMENTAL INSTITUTE Microsoft office ,web designing and Basic computer maintenance- : NDATHI SECONDARY SCHOOL Kenya certificate of secondary education (KCSE- :C.G.H.U PRIMARY SCHOOL Kenya certificate of primary education (KCPE) ADDITIONAL SKILLS  Bartending  Wine knowledge  Banqueting  M.R.S basic food hygiene training (Dubai)  Fire fighting And safety  Basic first aid  Kenyan BCE driving license HOBBIES AND INTERESTS REFEREES Upon request • Watching soccer& movies • Swimming • Socializing