Michael P. Liston

Michael P. Liston M.L. Quezon St. Cabancalan Mandaue City Cebu 6014 Contact Number: - E-mail:- Work Summary More than 8 years experienced as Technical Support Representative/ Customer Service Representative. Provides support to customer’s technical queries and issues. And make sure that they understand the basic usage and information of the product. 1 year experienced as Senior Customer Service Assistant/ TIER 2 support for DELL Computers. Work Experiences February - 2011 to June – 2011 Tech. Support Representative SYKES Asia Inc • Provide technical support for customers having issues with internet connections (DSL) • Provide support on how to setup modem/router for internet connection (wireless or cable) • Ensure to isolate issues on the modems/routers and computers • Educate customers regarding issues they encountered on their internet service • Provide information on customers inquiries about the product specifications • Up sell client products as well as upgrade on internet speed. February - 2010 to July – 2010 Tech. Support Representative Stream Global Solutions Inc. • Provide technical support for customers having issues with internet connections (DSL) • Provide support on how to setup modem/router for internet connection (wireless or cable) • Ensure to isolate issues on the modems/routers and computers • Educate customers regarding issues they encountered on their internet service • Provide information on customers inquiries about the product specifications • Up sell client products as well as upgrade on internet speed. July - 2009 to January – 2010 Tech. Support Representative IBM-DAKSH Business Process Services Inc. • Provide technical support for customers having issues with Apple computers • Ensure to isolate issues on the computer regarding hardware or software • Educate customers regarding issues they encountered on the computer • Provide information on customer’s inquiries about the product specifications • Up sell Apple products as well as Apple extended warranty for the computer. February - 2007 to February – 2008 Customer Care Senior Asst./TIER 2 DELL International Services Phils. Inc. • Provide direct advice and guidance on escalated customer issues • Provide sales support through customer care activities • Provide technical support to the customers • Handle queries on dispatch, shipments, return orders and rebate coupons. • Facilitate customer order fulfillment • Liaise between customer and Dell • Focus on driving positive and sustainable customer experience • Up sell Dell Products October - 2003 to August – 2006 Tech. Support Representative SYKES Asia Inc • Provide technical support for Palm Handheld and Smartphone users • Provide troubleshooting in synchronizing issues between Palm handheld and Smartphone into the computer or exchange server • Answer queries regarding product and software applications • Conduct troubleshooting and advanced technical advice to customers • Handle status on dispatches, shipments of exchanged or repair devices • Up sell Palm handhelds and Smartphone products Educational Background- Bachelor of Science in Electronics and Communications Engineering College of Technological Sciences- Cebu Software Proficiency Operating Systems Windows 95, 98, 2000, NT, ME, XP, Vista, Windows 7 and Windows 10 Mac OS X ( Tiger, Leopard and Snow Leopard) Application Program MS Word, MS Power Point, MS Excel, MS Outlook, Internet Browser and Explorer. Others MS Exchange Server MS Outlook 2003, 2007, and 2010 MS Office 2003, 2007 and 2010 Basic LAN configuration Amazon and eBay listings Create listings in Shopify