Michell Gabad

MICHELL GABAD 40 Purok 1 Sumlang, Camalig Albay 4502 ·- _____________________________________________________________________________________ Experienced Professional with analytical skills, collecting qualitative and quantitative data related to established process. Discreet individual with professional attitude and exceptional organizational and customer service skill. EXPERIENCE APRIL 2021 – PRESENT DATA ANNOTATOR, INDEPENDENT CONTRACTOR APPEN Search Engine, Social Media, Data Collector, Rater. MARCH 18, 2013 – SEPTEMBER 30, 2020 FRAUD AND RISK SPECIALIST / QUALITY ASSURANCE ANALYST / AGENT ORIENT CAPITAL VENTURES, INC. Working in a sportsbook industry, my job is to provide professional service for verifying account information and looking to account transaction. Give recommendations and coaching based on the evaluation given. Handle meeting for update in product information. Attends call listening with Supervisors and agents. Take calls and assists customers based on standards given. 2008 – 2012 QUALITY ASSURANCE ANALYST / BILLING AGENT TELUS INTERNATIONAL PHILIPPINES, INC. A telecommunication company, my work is to evaluate and listen to calls. Give recommendations and coaching as part of agent’s performance. Call listening with Supervisors and Foreign colleagues. Take calls and assists customers. Answers the billing and product questions. Take resolution calls. - TECHNICAL SUPPORT REPRESENTATIVE ETELECARE GLOBAL SOLUTIONS, INC. (DEFUNCT) Take calls and assists customers in Troubleshooting customer’s device connected in their internet network. Make it as a First Call Resolution whenever possible. MARCH 7, 2005 – JUNE 6, 2005 PRODUCTION WORKER MEGAGEM WIRING SYSTEMS, INC. Part of the assembly line for cables. SEPTEMBER 15, 2004 – FEBRUARY 12, 2005 APPRENTICESHIP PROGRAM ON ELECTRONICS ASSEMBLY ASTEC POWER PHILIPPINES, INC. As a graduate of Electronics Technology, I pursue this career for a short period of time. I work in assembly line for cables, which is part of an electronics device. EDUCATION APRIL 30, 2021 - PRESENT VIRTUAL ASSISTANT VIRTUAL ASSISTANT BOOTCAMP / VABOOTCAMP.PH Virtual Assistant Bootcamp Better English for Online Success JULY 6, 2020 MICROSOFT EXCEL: COMPLETE EXCEL GUIDE UDEMY / UDEMY.COM MS Excel OCTOBER 10, 2005 GLOBAL CALL CENTER TRAINING SOUTH LUZON TECHNOLOGICAL COLLEGE FOUNDATION, INC. Trained on American Accent, Customer Service, Interpersonal Skills, Call Simulation 2000 - 2004 BACHELOR OF SCIENCE IN ELECTRONICS TECHNOLOGY BICOL UNIVERSITY COLLEGE OF INDUSTRIAL TECHNOLOGY DOST – SEI Scholar, Technical Awardee SKILLS Exceptional oral and written communication Data Entry and Transcription Social Media Management Internet Research Schedule Management Office Applications Email Management