Michelle

 Michelle Utbo Catong 234 BLK-3 S.I.R. New Matina Davao City, Philippines 8000 Email:-Contact Number:- SKYPE : michelle.catong2 Objective: Where my experience can be utilized to improve client satisfaction. A position where I can effectively utilize my expertise in human relations, project management, sales and marketing strategies that enables me to make a positive contribution to the company. Skills :  Communication Skills Organization Skills Problem Solving Negotiation Skills Determination Goal-oriented Work History: Administrative Assistant to the Dean of College (Aug. 2009- October 2010) Philippine Women’s College Responsibilities Includes : Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements. Johnny Air Cargo, Inc. December 2010- April 2022 Responsibilities Includes : Accounting: Advanced knowledge and experience of spreadsheets. Experience with CRM Database Daily Collection Report Monthly Collection Report Petty Cash Custodian Reconciles monthly bank statements and prepares various adjusting journal entries monthly. Locates and balances off-site cash receipt reports to their bank deposit slips. Record Sales and balance the total amount. Collecting the outstanding balance and due parcels. Customer Service: Monitor, respond to, and distribute incoming communications Answer incoming calls Assists callers as appropriate. Inform and update the clients about the status of their packages. Check the CRM of the incoming packages and the outstanding balance. Account Executive: Helping to grow the companies by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients. Providing support for clients. Making cold calls or reaching out to prospects. Follow up with prospects several times throughout the sales cycle to ensure needs are being met. Presenting and demonstrating the services to prospective clients Compiling and analyzing data to find trends. Developing sales strategies and setting quotas. Staying current on company offerings and industry trends. Maintaining a database of contact information. Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Handling complaints and negotiations. Other Experiences - Operations: Purchasing the items and coordinating with the suppliers. Inventory of on hand packages Checking the packages on hand Informing clients that the package is/are ready for pick up/delivery. Dispatching the deliveries for the day. Scheduling the deliveries San Miguel Integrated Logistics – Transport Coordinator and Customer Sales Rep. Responsibilities Includes : Schedules sequence of deliveries; assigns route, vehicles and drivers. Records and/or reviews pertinent information such as time of departure, destination, product, and expected time of return. Inspects and assists loading operations to ensure adherence to quality, productivity, and safety standards. Maintains Daily Delivery Schedule Board for drivers to review and arrange their deliveries accordingly. Communicates with sales staff to coordinate deliveries. Inspects work area to ensure adherence to safety standards and cleanliness of the overall facility. Monitors and advises drivers on daily activities, workflow, and customer relations. Maintain a positive work atmosphere by acting and communicating cooperatively with customers, co-workers, and managers. Performs truck loading responsibilities. Transport Coordinator Education Details : Elementary -) University of the Immaculate Conception High School -) University of the Immaculate Conception College -) University of the Immaculate Conception Bachelors Degree: Bachelor of Science in Computer Science Post Graduate (2010 First Semester) Earned: 9 units University of the Immaculate Conception Master of Information Technology