Michelle Austine Magnifico

MICHELLE AUSTINE C. MAGNIFICO Apartment 306 – 1749 Robson Street Vancouver, BC  V6G 1E1 Canada Mob: -  Email add:- CAREER OBJECTIVE I am currently looking for a position in your company. I am confident that I possess a high standard of customer service. I am flexible and able to learn new techniques and requirements needed for the position.  EDUCATIONAL BACKGROUND 2000 – 2004 Saint Paul University Manila 680 Pedro Gil, Malate 2801 Philippines Bachelor of Science in Hotel and Restaurant Management 1996 – 2000 Saint Paul College of Parañaque  0463 Quirino Ave. La Huerta Parañaque City, Philippines  Graduate High School Level HONOURS AND AWARDS Chairperson's Lister Hotel and Restaurant Program Chair Lister 2004 Loyalty Award St. Paul College of Parañaque 2000 Loyalty Award St. Paul University Manila (University System) 2004 EMPLOYMENT HISTORY 27Dec2019 – PresentCRUISE CONNECTIONS CANADA Customer Care Specialist- West Pender Street Vancouver BC Canada V6E 2V2 Duties and Responsibilities: • Answers inbound calls for all passenger’s inquiries. • Provide solutions and relevant details to customers. • Responding to customer queries in a timely and accurate way, via phone and email. • Doing some Reception task if needed. • Follow up with the Cruise line to ensure passenger’s concerns are resolved. • Sends documents via courier for the passenger’s cruise booking. 22 Feb 2016 – 04 Oct 2019 KERVIN KING CHALOEICHEEP MENSWEAR (Family Business) Operations and Contract Manager / Sales Representative  3rd Street Santo Nino Compound Niog III Bacoor Cavite Philippines 4102 Duties and Responsibilities: • Make business quotations. • Supervise production and maintain email to follow up contacts, sales, and queries. • Maintain and challenge sales productivity. • Doing sales for prospect clients. 26 Jan 2016 – 5 Feb 2016 TLS CONTACT UK LIMITED Customer Service Agent Suite 18, Exhibition House Addison Bridge Place W14 8XP London United Kingdom Duties and Responsibilities: • Assist applicants for their Schengen Visa Approval by checking their requirements for submission to the French Consulate. • Report to the Manager every end of the shift by submitting daily report sheets. • Assist applicants for their Biometrics for application of their Schengen Visa. • Giving Information and helping solve problems if necessary, for incomplete requirements. 2 Nov 2015 – 3 Jan 2016 NOTONTHEHIGHSTREET ENTERPRISES LIMITED (Company number-) Customer Service Assistant (Temporary) NOTHS House, 63 Kew Road, Richmond Surrey, TW9 2NQ London United Kingdom Duties and Responsibilities: • Answering phone calls for customer inquiries or passing them on to another department. • Giving information and helping solve problems through email and chat support. • Assist customers on how to order through the company's website. • Handling complaints and passing them on to a manager if required. • Entering customer information onto a computer database. • Taking manual payments for goods and services and processing manual refunds. 3 Jun 2014 – 8 May 2015 KERVIN KING CHALOEICHEEP MENSWEAR (Family Business) Account Manager 3rd Street Santo Nino Compound III Niog Bacoor Cavite Philippines 4102 Duties and Responsibilities: • Make business quotations. • Supervise production and maintain email to follow up contacts, sales, and queries. • Maintain and challenge sales productivity. • Doing sales for prospect clients preferably with Casino Filipino employees in Manila. 2 September 2013 – 30 May 2014 KING AUSTINE TAILORS (Family Business) AND 9 May 2011 –22 Feb 2013  Contract Manager 3rd Street Santo Nino Compound Niog III Bacoor Cavite Philippines 4102 Duties and Responsibilities: • Prepare line up for production. • Liaising with clients and emailing prospect clients to close a purchase or deal. • Make business quotations. 11 Mar 2013 – 23 Aug 2013 SOFTWAREONE PTE LTD SINGAPORE Inside Sales Representative / Tele Sales/ Account Support 231 Mountbatten Road Block D #02-05 Singapore 397999 Duties and Responsibilities: • Calls on qualified prospects to establish the need for a solution, discuss alternatives, closes the deal, and provide ongoing support. • Fulfill SoftwareONE clients' queries over the phone and maintain email to follow up contacts, sales, and queries. • Maintain daily and weekly reports. 23 Feb 2009 - 14 Apr 2011 INTERVAL INTERNATIONAL PTE LTD SINGAPORE Reservations Executive - Membership Services 1 Finlayson Green #19-00 Singapore 049246 Duties and Responsibilities: • Taking inbound calls and servicing • Caters Timeshare and Accor Owners / Members who want to do an exchange with the company's affiliated hotels located worldwide and as well as servicing them for consultancy of their travel. • Doing outbound calls for the company's sales by offering Membership renewal (quota-based) • Booking reservations of the member over the phone and walk-in members. 9 April 2008 - 8 Jan 2009 GENPACT SERVICES LLC Process Associate - Wachovia Bank Mass Retail Financial Account 5th Floor Genpact Bldg. Northgate Cyberzone, Alabang, Philippines 1780 Duties and Responsibilities: • Taking inbound calls and servicing • Activates customer's PIN number for their debit cards. • Providing inquiries about customer's banking account. • Explaining overdrafts regarding their account with Wachovia Bank. • Process Online Banking, transfer funds, replacing debit cards and updating accounts profile. 1 Sept 2006 – 27 Jan 2008 APAC CUSTOMER SERVICES INC. Customer Service Representative - Publishing Account: L.A. Times Plaza C, Northgate, Alabang Muntinlupa City, Philippines Duties and Responsibilities: • Taking inbound calls and servicing • Providing billing inquiry assistance • Saving subscriptions whenever subscriber wants to cancel the account. Dec. 29, 2005 – Mar. 27, 2006 HARIRAYA LOUNGE AND BUSINESS CENTER INC. Lounge Front Office Agent 4th Level, Ninoy Aquino International Airport, Pasay City, Philippines Duties and Responsibilities: • Welcoming and serving guests/passengers both face-to-face and on the phone. • Demonstrate good computer skills; accurately handle cash • Responsible for assisting guests in the business center. • Checks passenger's boarding ticket before using the lounge and announces boarding flights. ON-THE-JOB TRAINING June 2, 2003 – July 24, 2003 MANDARIN ORIENTAL MANILA HOTEL Housekeeping and Banquet Sales Office Department August – September 2003 HARD ROCK CAFÉ MAKATI MANILA PHILIPPINES Host, Service, Bar and Merchandise Department PROFESSIONAL PROFILE I am an enthusiastic and dedicated individual, who takes pleasure in being part of a successful and productive team. I am efficient in understanding ideas, concepts and learning new information. I can work well on my initiative and can demonstrate the levels of motivation and organization required to meet deadlines. PERSONAL BACKGROUND Born on December 17, 1983, in San Juan Metro Manila, Philippines. Fluent in both English and Filipino. Knowledgeable in MS Office, MS Excel, MS PowerPoint, AVAYA, and CITRIX, and Interests: Art, Photography, Singing, Ice Skating, Baking, Cooking and Internet Surfing. Adaptable, goal-oriented, opportunity-seeker, easy to get along with and professional. Availability – after 1 week AFFILIATIONS Hotel and Restaurant Circle of Paulinians -) - Member Federation of Hotel and Restaurant Management Students of the Philippines - Member Nestle Club Philippines, Inc. – Member Reference: Available upon Request