Michelle Azul

Skills Data entry. ESL Training. Phone and email handling. Calendar management. Social Media Management. Google Docs and Microsoft Office. WordPress. Practice Fusion. Transcription. Experience Data Entry Specialist |Easy Sentri |May 2017–Aug 2017 Processed 10-12 Trusted Traveler applications per day, meeting a 24-hour deadline. Routinely handled applicants’ confidential information. Responded to applicants queries thru email. ESL Teacher | Bizmates | May 2016 – May 2017 Conducted 10 classes per day. Provided students with new vocabulary, word definitions, and sample sentences. Enforced grammar rules by rephrasing, teaching correct use of nouns, verbs, adjectives, etc. Provided verbal and written feedback. Restaurant Specialist and Team Leader | Integrated Ordering System | May 2014 – May 2015 Handled an average of 75 calls per day from customers in San Francisco, New York, and Colorado. Placed orders for food pick-up and delivery, and processed credit card payment. Managed a team of 8 Home-Based Restaurant Specialist, monitored attendance and performance. Tracked erroneously processed orders and coached specialists accordingly. Education Bachelor of Science in Nursing | March 2007 |University of Makati Bachelor of Science in Commerce | March 1999 | St. Scholastica’s College, Manila Objective Be a team-player in a people-oriented organization that will enable me to maximize my strong communication and organizational skills, problem-solving abilities, and customer service background to help achieve the company goals and work well with people. -- TRAINING Completed a Virtual Assistant Bootcamp Course (October 2017). Trained and did internship as a Live Virtual Assistant for HelloRache (May 2017).