Michelle Dacara
Personal Profile
I'm an Operations & Training professional with over 11 years of
Business Process Outsourcing experience in multiple verticals
such as customer service, technical support, real-estate and sales.
Versed in the use of CRMs e.g. Salesforce, Zendesk, etc
Get in touch!
Work Experience
Landline:
Customer Support Specialist - Remote/WFH
InstaAnswer LLC | June 2020 - March 2022
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Inbound & outbound (Voice & Email) support for an online publication focusing
on companies who are offering private placement, stocks, warrants, options, and
cryptocurrencies.
Email:
Recruitment Specialist - Remote/WFH
Acadsoc | February - June 2020
Mobile:
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Address:
B17 L1, Ruiz Village, Brgy. San Antonio,
Agdao
Davao City 8000
Conducts final interview of applicants and processes the turn over to
Training/Ops.
Market Development Specialist
Unorenta Business Solutions/ ONERENT | Dec 2019 - February 2020
Inbound & outbound appointment setting for potential tenants.
Academic History
& Certifications
University of
Southeastern
Philippines, Davao City
AB English
Graduated April 2010
Techstyle Fashion
Group – GMS Client
Trainer for JustFab,
FabKids, Shoedazzle
& Fabletics (NA),
JustFab and
Fabletics (UK) &
Digital Services Chat and Email
AT&T Client Certified
Phase 3 Instructor –
AT&T Value Market |
SALES
AT&T Client Certified
Phase 2 Instructor –
AT&T Uverse Blue
Training Coordinator
Awesome OS | January - December 2019
Provides performance analysis of every training class & trainer based on KPI
attainment & trend.
Organizes & tracks projects and deliverables of the Training Department as well as
creating & updating the KPI dashboard.
Training Specialist
Awesome OS | July 2015 - December 2018
Conducts Core Skills & Product-Specific Training as well as composition, revision
& publication of training modules
Prepares learner development files and monitors performance progress
including Academy/Nesting up until 30-60-90 Days Ops Performance Tracking
Team Leader
VXI Global | March - June 2015
Handled a team of 15 sales & tech associates for the largest US telco
Training Specialist - VXI Global | Oct 2013 - Mar 2015
Account Associate - VXI Global | Jan - Oct 2013
Technical Support Rep - Convergys Cebu | Apr 2011 - Oct 2012
Technical Support Rep - Concentrix Davao | Jun 2010 - Mar 2011
Character Reference
Julian Pacificador - Associate Director - Quality, VXI Global
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James Patrick Morado - Operations Manager, VXI Global
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