Michelle Ozodigwe

Michelle Amaka Ozodigwe Phone: - Email:-Location: Ibadan, Oyo State, Nigeria. Objective Dedicated and skilled Customer Service Representative with experience in phone, email, and chat support, seeking a Virtual Assistant role to leverage strong communication and organisational skills to provide exceptional administrative support. Education: National Youth Service Corps (Military Veteran) March 2022 – March 2023 Bachelor of Education in Business (Accounting Option) (B.Ed) University of Nigeria, Nsukka 2016 – 2020 (Second Class Upper Division) West African Senior Secondary School Certificate Examination (WASSCE) 2009 – 2015 (With 5 Credits). Work Experience: Airtel Telecommunication (Ison Xperience Company, Dugbe Ibadan) Customer Care Representative May 2022 - March 2023 Provided exceptional phone and chat support, resolving inquiries and ensuring customer satisfaction. Managed email communication effectively. Customer Success Specialist at Digital Witch Support Community. July 2023- Till date Providing support to customers through email and phone support. Skills: Excellent communication skills for client interactions. Proficient in Microsoft Office Suite and Google Workspace. Strong organisational and time management abilities. Active listening and customer relationship management. Familiarity with tools like Zendesk, Intercom, Hubspot, and Trello. Result-oriented with a diligent and empathetic approach. Additional Skills: Team player with the ability to positively influence and collaborate. Friendly and Empathetic. Adaptable to various tasks and quick learner. Detail-oriented and capable of multitasking. Languages: English: Native/Bilingual Igbo: Native/Bilingual Hobbies and Interests: Reading Online Research Cooking (Culinary skills) Pets Lover Travelling References Available upon request.