PROFESSIONAL SKILLS
I have 2+ years of experience working as part of a team and also in leading and
training positions. I have developed great listening skills over time and that way I have
been able to more accurately address customers ’ concerns.
VOLUNTEER EXPERIENCE
I served for two years in El Salvador, C.A. where I had the opportunity to reach out to
families in need and help the people through community service and teaching
projects. I have also been serving as an English Instructor for the last two years in my
community.
MIGUEL A.
OSPINA
ARCHITECTURE STUDENT
WORK HISTORY
CONSULTANT
Airbnb - Sutherland
November 2019 - July 2020
- Help customers via email, phone, and chat answering their inquiries.
- Help them set up their listings properly to get the best out of them.
CUSTOMER SERVICE REPRESENTATIVE
Care.com - Callzilla
May 2019 - October 2019
- Provide assistance to customers about their accounts
- Help customers setting up their profiles for further approval
CONTACT INFO.
--LinkedIn: https://www.linkedin.com/in/miguelospina94/
INDEPENDENT CONTRACTOR
Appen
June 2018 - Present
- Evaluate and transcribe audios both in Spanish and English
- Submit audios and transcribe them (Spanish and English) to improve AI bots for
mobile devices
ACADEMIC BACKGROUND
ABOUT ME
I am a fast-paced learner and a teachable person, I like
challenges and consider them a growth oppportunity.
I am a dependable person who is great at time
management. I enjoy spending time with my family
and playing videogames and soccer.
ARCHITECTURE (UNDERGRADUATE)
Universidad Piloto de Colombia
- Currently on 5th semester
INTERMEDIATE - HIGH (ENGLISH LEVEL CERTIFICATION)
American Council on the Teaching of Foreign Languages (ACTFL) - 2015
- Currently I have an advanced level
