Miguel Antonio De La Cruz

Miguel Antonio De La Cruz- |-| Pasig City, PH PROFILE SUMMARY: Versatile professional with 7 months of freelance experience in Virtual Assistance and Customer Support Representative roles, complemented by training in Persuasive Copywriting. Skilled in providing administrative support, delivering exceptional customer service, and crafting compelling copy for marketing success. A detail-oriented, communicative, and results-driven individual dedicated to achieving excellence and making a positive impact in any organization. PROFESSIONAL EXPERIENCE: Pulley Onboarding Virtual Assistant - USA - Remote Feb 2023-March 2023 Prepare Customer Spreadsheets and keep online records Document filing and organization Email and Calendar Management Respond to Emails and Phone Calls Organize Managers Calendars Perform Market Research Tools: Slack, Kixie (Dialer) CDkeys Support Ace - Handled customer chats and Inquiries Provided real-time chat support, demonstrating professionalism and gaming industry knowledge Managed email inquiries, addressing various questions and concerns promptly Resolved customer complaints and issues with empathy and patience Maintained a positive and friendly demeanor while managing multiple chat conversations Ensured every customer received exceptional service, leaving a positive impression on the company Emazinggroup Virtual Assistant (Intern) - USA - Remote November 2022-January 2023 USA – Remote August 2023 Provide support in product organization and management Utilize Shopify and Salesforce platforms to handle product-related tasks Tools used: Shopify, Salesforce, Advance Excel International Organization for Health, Sports & Kinesiology Administrative Support (Intern) - USA – Remote September 2022-October 2022 Assisted in accumulating and organizing guests for the annual international seminar - Coordinated with participants and stakeholders to ensure smooth registration and attendance process Provided support in accounting and tracking payments from individual attending the seminar Developed skills in financial accounting, effective communication, and academic research methodologies EDUCATION: University of Santo Tomas, B.S in Fitness and Sports Management PH Sampaloc, Manila,- CERTIFICATIONS & TRAINING: Copywriting Dojo, - 7 Day Copywriting Challenge (Training) AIDA Ninjutsu Webinar (Training) Philippines May 2023 Aug 2023