Miguel Eduardo Torres

MIGUEL EDUARDO TORRES HIGUERA Mobile: - Email:-www.linkedin.com/in/miguel-eduardo-torres-higuera-893ab5115 PROFESSIONAL PROFILE Electronic and Telecommunications Engineer with more than 14 years of experience in the IT area, administration of Linux servers ubuntu, redhat, centos, data center and telecommunications, network and information security, VPNs, IP telephony, virtualization of servers with Vmware versions 4.5, 5 and 6.5, 7.5, administration of Cisco networks , unifi networks, wifi, firewall, cloud services with AWS, GCP and Azure. 11 years of experience in Cloud services with Amazon Web Services, EC2 Instances, RDS Database, IAM, VPC, Route 53, Amazon S3, Lamba, Amazon Beanstalk for self-scaling applications, security groups, load balancers, clouds Hybrid, GCP, Kubernetes, CloudSQL, Started with Azure. Management skills of leadership, delegation, high performance teams and excellent service attitude with internal and external clients, business continuity and improvement of IT service delivery processes. AREAS OF COMPETENCE Experience: ● ● ● ● ● IT service management Project management and IT service delivery management Architecture and implementation of IT Solutions Personnel management Specialized developments in IT Service. Skills: ● ● ● ● ● ● ● ● Leadership Proactive Creative Negotiator Decision making Customer service. Formation of work teams. Interpersonal relationships EXPERIENCE BETTERWARE DE MEXICO, Guadalajara Infrastructure and Technical Support Manager Mar 2019 Currently Main tasks and achievements: ● Lead the Database, networks, server administration, DevOps and Technical Support team. ● Lead the project to change headquarters, monitoring supplier deliveries, monitoring work plans so that the stipulated dates are met, deliveries, punch list, validations, etc. ● Presentation of area indicators for Management, thus controlling and measuring the productivity of the area. ● Follow up with the team for monitoring servers and databases to ensure the operation of the ordering systems and critical applications of the company. ● Support in the creation of new developments. ● Change of Datacenter infrastructure for a new work site. Change of technology for new Servers, Switches, Firewall and Wifi. ● Installation of new technologies at the new Headquarters to completely free up cable meeting rooms and venues and thus deliver cleaner and more organized workplaces. ● Implementation of DRP system. ● Upgrading virtualization environments to Vmware 7.5 version and backup systems with Veeam Backup. ● Control and organization of budgets. ● Creation of new policies for data use, backups, use of usb, etc. ● Form a team of engineers for Sysadmins, DBAs, Security and Technical Support and in this way deliver a more professional and faster service to the user. ● Architect a solution to secure connections from the local LAN to the Amazon Web Services cloud and Google Cloud Platform, thus controlling disallowed connections to databases and applications. ● Follow-up to audits for improvements in the area. PROKAT (Mundoterra), Guadalajara Infrastructure and Telecommunications Manager Jan. 2011 Mar 2019. Main tasks and achievements: ● Plan the migration of local services to the cloud such as ERP, SAP, Oracle databases, local support services, and backups of information, photos, catalogs and virtual machines. ● Architecture of a new hybrid infrastructure between the cloud and the local datacenter, designing networks, secure connection, perimeter security, routing and thus seeking to increase the local datacenter with the Cloud. ● ● ● ● ● ● ● ● ● Updating of backup systems, virtualization and infrastructures for firewalls and VPNs. Collaboration in the implementation of a new IT infrastructure with Ubuntu Server to replace the Microsoft / Fortinet infrastructure with free software applied to approximately 700 PCs in foreign stores and 50 servers in the corporate one, thus eliminating the high licensing cost that was available. Administration of the operational infrastructure (Ubuntu Servers, LAN / WAN / SAN, Vmware and IP switches): coordinating the team in charge of 3 Engineers to keep the IT infrastructure up-to-date and delivering services at agreed levels within a request management framework ITIL services. Cisco network management for switches, routers and servers with subversion and various shell and python scripts increasing operational reliability. Measurement and monitoring of services and network traffic. Constant advice provided to senior management to innovate in new technologies. I coordinate the team of support engineers in the administration and implementation of application servers. I manage projects for IT infrastructure coordinating internal and external suppliers, contractors and coworkers for new store openings, delivering infrastructure from voice / data cabling, physical servers, sites, on time and within the agreed budget. I implemented the new VMware 6.5 environment with blades, MSA and LANconfiguration, fiber to migrate virtual machines from the VMware 5.5 environment switchInvervoz SAS, Bogotá 2011 Project manager. Feb. 2009 to Jan. Main tasks and achievements: ● Implementation of services such as CRMs, Asterisk-based IP switches. ● Implementation and administration of VMware Esxi servers, VMware server. ● Design and implement customized IP telephony solutions, meeting customer needs. ● Design and implement automated calling systems with asterisk, to reduce both operating cost and financial cost. ● Implement Linux-based security system for the different servers delivered to clients. MundoIPBX, Bogotá Development Engineer. March. 2008 to Jan. 2009 Main tasks and achievements: ● ● ● Install, implement and support Asterisk IP Telephony servers. Design and implement IP Telephony systems according to customer needs. Work only with physical servers since specialized hardware was used. FINANCIAL TEAM, Bogotá Systems Administrator. Apr. 2005 to Feb. 2008 Main tasks and achievements: ● ● ● Installation and support to the WIFI network. Technical support to the network, equipment, laptops, telephones, etc. Structured cabling installation for offices. SKANDIA PENSIONES Y CESANTÍAS SA, Bogotá Support Engineer. Main tasks and achievements: ● ● ● Support for AS400, windows xp and network. Cable new network and voice nodes. Technical support. ACADEMIC TRAINING Electronic Engineer Universidad Central de Colombia July 2003 - November 2008 Languages English. Native Spanish. Continuity in personal development Certifications: October 2013 Itil Fundations Inttelmex Courses: December 2013 Ethical Hacker inttelmex Jan. 2005 to Marc. 2005 January 2012 Enclosure Management for HP blades. VMware Education / HP Guadalajara September 2011 VMware vSphere 4.1: Install, Configure, Manage. VMware Education / HP Guadalajara. June 2017 VMware vSphere 6.5: Install, Configure, Manage. VMware Education / HP Mexico City. May 2018 AWS Certified Solutions Architect - Associate 2018 A Cloud Guru Online.