Mijuan Safia Carter

MIJUAN CARTER Address: 9 Mt. Salus Road, Stony Hill Kgn 9 Telephone:-;- Email:- Career Objective Additional Skills Experienced and energetic Customer Care expert with over five (5) years of experience effectively managing customer needs and meeting company objectives to maintain customer loyalty and satisfaction. Work Experience Demtok's Auto Sales Jun. 2017 - Apr. 2020 Alorica Upsell Techniques Customer Retention Negotiation Critical Thinking Communication Skills Receptionist Managing Incoming calls Providing responses to product inquiries Scheduling viewing appointments Customer Care Representative Jul. 2021 - Sept. 2021 Handles various incoming and outgoing collectionsfocused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requests Maintains and updates customer information as necessary Sutherland Global Quickly resolve and troubleshoot any problems faced by our customers Integrate product knowledge with technical knowledge Serve as principal point of contact for support with both our external and internal customers regarding application queries/issues. Assist in functional testing and support of products already in production. Learn new applications and new platforms as needed Oct. 2021 - Mar. 2022 Education 2 CXC's at O'Levels 3 Additional Subjects Pending References Available upon request