Michael B. De Jesus
#879 Purok 2, Malaria, Caloocan City
Mobile:-
E-mail:-
I am detailed and thorough professional with over 8 years of transcription experience including 4 years of being a Data Entry Specialist. I specialize in delivering quality services and respect for strict deadlines and high expectations.
Professional Experience
Dovetail Developments – Virtual Assistant/Transcriptionist/Social Media Manager
(Feb. 13, 2013 – present)
Responsible for all transcription task for Dovetail Developments.
Handles CRM software for Dovetail Developments such as Zoho and Infusionsoft.
Manage Social Media accounts such as Facebook, Twitter and LinkedIn.
Handles site finding task for possible new lots to develop.
CA Virtual Services - Transcriptionist / Quality Analyst.
(Sept 2012 – June 30, 2013)
Responsible for looking at data in order to determine if services provided by agents are meeting quality standards also responsible for developing standardized testing methods that can be taught. Based on the data collected, work to improve the processes through which the company operates, often by altering company policies and developing workflow. Is responsible for putting the results of the analysis in reports and is also often responsible for presenting findings to upper management. Those working in supervisory positions are responsible for training other and evaluating their work performance.
Turning a recorded audio into a written form, listening to the audio or video recording and then type it as written transcripts. Depend on the material being transcribed different levels of interpretation are required. Sometimes the transcription must be exact while at other times must clean up grammatical errors or paraphrase.
Task Us Inc – Voicemail Transcriptionist/Data Entry Specialist
(July 5, 2011 – June 29, 2012)
Transcribing voicemail messages and converts them to text message and send directly to clients e-mail and cell phones.
Achieving the daily quota required of 80 minutes or higher per day.
Achieving the TAT and quality required per message.
E-Transnet Inc. – Voicemail Transcriptionist
(March 15, 2010 – July 1, 2011)
Transcribing voicemail messages and converts them to text message and send directly to clients e-mail and cell phones.
Achieving the daily quota required of 4320 seconds / 72 minutes per day.
Achieving the TAT and quality required per message.
Global eBusiness Outsourcing Inc. – Voicemail Transcriptionist
(August 2008 – March 12, 2010)
Transcribe voicemail messages and convert them to text messages and send directly to clients e-mail and cell phones.
Achieving the daily quota required of 150 messages per day.
Meet the required quality per message.
Education
June 2001 – April 2003 Bachelor of Science in Computer Science
Asian Institute of Computer Studies
Regalado Ave. Fairview Quezon City
June 1997 – March 2001High School Diploma
Manuel Luis Quezon High School
Malaria, Caloocan City
