Mikhail Smith

WORK E X PE RI E N C E GRAPHIC ARTIST/ DESIGN CONSULTANT Vistaprint/ Cimpress Jamaica Assisting customers to realize their goals of marketing their business with high quality designs. ·Achieving the targets set by the team supervisor/team manager. Proactively raise issues regarding systems, tools, performance and processes. Applying customer satisfaction oriented approach to daily tasks. ·Addressing the issues faced in the manufacturing facilities and providing necessary feedback to the relevant groups. M IK AHIL J. S M ITH GRAPHIC DE SIGN E R PHOTOGRAPE R E XPE RIE N C E E N GIN E E R StoneBrook VIsta. Falmouth Trelawny, Jamaica-https://www.linkedin.com/ in/mikhailsmith/- SKILLS Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Lightroom Microsoft Suite Photography Screen Printing L AN G U AG E English May 2017 - Present SENIOR CUSTOMER SERVICE REPRESENTATIVE Xerox (E- Services) • • • • Feb 2015 - Jun 2016 Answering all emails in a timely manner Answering chat/phone/SMS within minutes Moderating social media channels Providing a memorable customer experience. GRAPHIC DESIGNER & SCREEN PRINTER Freelance Jan 2012 - Present Create eye-catching business cards, flyers, brochures and other digital documents for clients Advise clients based on industry and current design trends. Editing and formatting designs to be print-ready for document, product and garment printing. Operating plotter, screen press and heat press in the printing of garments and paper products PHOTOGRAPHER/ PHOTO EDITOR Freelance Jan 2019 - Present Setting up photographic equipment. Taking pictures. Editing and retouching images. Choosing and setting up locations. Reproducing and framing photographs. E DUC ATI ON HI S TORY MONTEGO BAY COMMUNITY COLLEGE Dec 2013 - Pending Associate Degree in Information Technology WILLIAM KNIBB MEMORIAL HIGH SCHOOL 7 CSEC Passes CERTIFICATES Pending REFERENCES Available upon request Sep 2006 -Jul 2011