MILCA RHODES
EXPERIENCE
Epoch Holding Group — Marketing Specialist
E-COMMERCE SERVICES | AUGUST 2016 - AUGUST 2018
Assisted in launching two brands under Epoch Holding Group by co-developing and executing marketing strategies and campaigns to enhance brand awareness
Tracked and collected web data for analysis to optimize web usage and meet sales goals
Curated, managed and monitored relevant content topics to reach brands’ target customers using the following social networks: Instagram, Facebook, YouTube, Twitter
Oversaw editorial calendar and collaborated with fashion designer and PR team
Assisted in building influencer relations to kickstart brand ambassadorship and grow brand loyalty
Mass Mutual — Marketing Administrative Assistant
FINANCE AND INSURANCE SERVICES | DECEMBER 2015 - AUGUST 2016
Provided administrative and operational support to two financial advisors from schedule and case management to general secretarial and administrative duties
Co-created all printing and mailing marketing material and its distribution
The Limited — Client Relations Specialist
FASHION RETAIL | NOVEMBER 2014 - APRIL 2015
Resolved escalated customer service issues directed at CEO
Provided customer trend reports to C-Suite
Settled customer issues via phone, email, and social media
Acted as liaison to departments to develop best customer solutions
EDUCATION
Mount Hope Training Institute — Diploma
Counseling, August 2008-May 2012
Lansing Community College — Mentorship & Training
Fashion Merchandising, August 2010-May 2012
Business Administration, August 2010-May 2012
completed 50 credits
VOLUNTEER
Fire Columbus — Young Adult Mentor and Marketing Manager
NON-PROFIT ORGANIZATION | MAY 2013 - PRESENT
Mentors and guides young adults needing inner healing and desiring more out of life
Co-creates and schedules social media content and manages campaign budget and strategy
Provides administrative support to leadership team
Assists in planning and coordinating international trips, retreats, holiday parties, open mic nights, etc.
SKILLS
Full Professional Proficiency/Fluent in Spanish and English
Adobe Premiere Pro CS6, Hootsuite, Sprout Social, Grin, Asana, Retail J, MS Office Suite, & G Suite
