Milcah Reyes Bello

 CURRICULUM VITAE OF MILCAH R. BELLO OBJECTIVES: To be a part of a prestigious company and to develop skills and capabilities. To have an opportunity work with a dynamic and fast developing company and to serve more customer and clients and to enhance my knowledge and skills, improve growth on my profession while continuing the value of hard work and productiveness. With over 10 years of experience in the BPO field handling multiple roles that caters to client’s various needs. Ranging from customer service, technical support, to back office support. Has an in-depth knowledge of various policies followed by most BPO’s and performed cross functional roles to be able to accomplish various tasks and responsibilities demanded by our client. A Team player that will always work with everyone to achieve the Mission and Vision. EMPLOYMENT HISTORY: US Auto Parts July 25, 2011 – March 23, 2012 Customer Service Representative Job description: We take in orders for different car parts we also handle customers who wants to return item and credit their account. Teletech NISSAN SERVICE MARKETING DEPT. March 2012 – January 2016 Customer Service Representative Job description: We book and request the appointments for our Nissan customers if they want to have their vehicle to be serviced such as oil changes, tire rotation and multiple inspections. Email and Chat Support Representative E-mail support for customer car complaints and dealership issues. Task to provide assistance to clients to get the car service and car parts change for free. Conducts investigations of staff and manager complaints at the Nissan dealership. Big Pond Customer Service and Technical Representative Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines Provide detailed and accurate accounts of customer calls for prevention of future audit issues Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution Upsell company products and services to customers and meet target sale conversions Route technical queries to designated channels for proper resolution of service and equipment issues Takes calls and listens to client concerns regarding their accounts Responds to client inquiries about health and insurance benefits through phone, chat, or e-mail Oversees member accounts and modifies/changes them as needed or as requested by the client Identifies the actions necessary in order to obtain the results needed by the customer Provides answers to client questions and queries regarding their health premiums Handles customer complaints regarding billing, payments Refers client to superiors for other concerns Records actions taken and modifications done during the phone transaction REALPAGE DATA ANALYTICS March 2016- Up to Present Data Analyst Job Description: We gather critical data as a form of a market survey. We need to get accurate numbers and correct property information such as apartment rates, occupancy, vacancies and screening service for background check. We make sure that the data we gather meets required standard of market survey data. Interests: Photography, Long ride biking, Volleyball. Languages spoken: English and Tagalog CAPABILITIES: Eagerness to achieve desired goals Willingness to follow assignment or instruction of the company. Ability to listen, focus on the situation and be customer service minded. Have a friendly personality and be interested in helping customers. Willingness to have more knowledge in the field of business. SKILLS AND STRENGHTS: Communicating: Communication Skills Flexibility and Adaptability Learning agility: Quick learner Tolerance: Stress tolerance Critical thinking: Decision making skills Coaching people: Teaching Creating Ideas: Creativity Positive Attitude: Creating a positive work environment Intelligent Leadership Responsible Listening Motivating people Self-Motivated Prioritizing tasks Strong Work Ethic Punctuality Attention to details Accuracy Team Work Skills Initiative Recognition and Awards Perfect Attendance Outstanding Agent for Quality EDUCATIONAL BACKGROUND: Tertiary: FAR EASTERN UNIVERSITY Mass Communication Major in Broadcasting 2004 – 2008 Legarda, Manila Secondary: IMMACULATE CONCEPTION CATHEDRAL SCHOOL 2000 – 2004 Lantana Cubao, Quezon City Primary: IMMACULATE CONCEPTION CATHEDRAL SCHOOL 1994 – 2000 PERSONAL INFORMATION: Date of Birth: Place of Birth: May 5, 1987 Quezon City Civil Status:Citizenship: SingleFilipino Religion:Sex: Roman CatholicFemale Height:Weight: 5 ft.52 kg 13 Narra Street Town and Country Executive Village Antipolo City Rizal --