MILLER GARLO
ORBITA
Customer Service Experience
As an experienced customer service representative with over four years of experience in the BPO/eCommerce
industry, I have a proven track record of successfully resolving problems, improving customer satisfaction, and
driving operational improvements. Through my efforts, I have consistently saved costs while increasing profits for
my employers.
I approach my work with enthusiasm and am eager to contribute to the success of the team through my strong
work ethic, attention to detail, and excellent organizational skills. I am a dependable and organized candidate who
excels at managing multiple priorities with a positive attitude.
Furthermore, I am willing to take on additional responsibilities to help the team achieve its goals. I am confident
that my skills and experience will be valuable assets to your organization.
WORK EXPERIENCE
GET IN TOUCH--
Davao City, Philippines
LINKED PROFILE
https://www.linkedin.com/in/mellirgarlo-orbita-b-/
SKILLS
Customer Service
Shopify
NetSuite
Zendesk
Sketch Design
REFERENCES
Alex Vidaeff
Customer Success Manager--Clarissa Palapar
Team Leader
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Cherry Ann Putol
Customer Service Supervisor
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CUSTOMER SERVICE EXPERIENCE / SME-
ANINE BING
Subject Matter Expert
Managing back office work such as refunds, and return to sender packages.
Trainer - short training for new hire employees
Helping to lower the number of tickets in the queue
Proactively reach out to customer
Assisting customers with product questions and other inquires
Personal Stylist for the potential customers
CUSTOMER SERVICE ASSOCIATE / VIRTUAL ASSISTANT
January - March 2021
AUSNEW HOME, HEALTH CARE SUPPLY
Support Premium business teams to align their strategies
and executions of the brand
Assisting customers through different channels
Shopify advertising creator
Product inventory officer
Social Media Customer Service
Dedicatedly pitch new ideas to solve business challenges
SENIOR CUSTOMER SUPPORT-
Pura Vida Bracelets
Assisting customers with different channels.
Phone/chats/emails
Resolving shipping issues and lost packages
Order placing, replacement, and tracking orders.
Assisting customer checkout issues and account profile recovery.
Account retention
EDUCATION
University of Mindanao
Bachelor of Science major in Psychology
College Degree - Under Graduate
2018-Present
University of Mindanao.
Humanities and Social Science (HUMSS)
Senior High School
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