Millicent Ukachi (Executive Assistant)

MILLICENT UKACHI Lagos, Nigeria | - |-Career Summary ⮚ Results-driven virtual assistant with over 15 years of progressive and diversified experience successfully delivering administrative support to businesses and executives in different industries. ⮚ Dexterously capable of rendering cerebral virtual assistance to busy professionals and businesses across diverse industries such as academia, insurance, digital marketing, sales, web design, and e-commerce. ⮚ Well-versed in ideating and executing lead generation, digital marketing, and social media management campaigns, using bespoke CRM, lead generation and social media engagement tools, data entry, and branding strategies. ⮚ Completed prestigious certifications in customer support, email marketing, content creation, virtual assistance, telemarketing, article writing, Canva design, and digital marketing, cementing solid devotion to professional development. ⮚ Proficient in email management, customer support, audio and minutes transcription, and inbound and outbound call support. Adept at leading top-performing teams using suites of collaboration tools such as Google Workspace. ⮚ , using suites of collaboration tools such as Google Workspace. Administrative Assistance | Transcription | Graphics design | Microsoft Office Suite | Google Workspace|Remote messaging and lead generation apps (Slack, Asana, Zapier, Hootsuite, and Microsoft Teams) | Email management | Phone & chat support | CRM (Zendesk and Hubspot) | Itinerary management | Content development | Outstanding presentation skills | Native-level English proficiency | Digital Marketing | E-commerce Management | Project Management | Web research | Data Entry | Minutes Taking | Lead Generation Executive Virtual Assistant |Wonder Meets and Tours, UK(Tour agency with operations in Paris, France) | March June 2023 ⮚ Executed tasks bordering lead generation, email marketing, Facebook advertising, data entry, and lead nurturing. ⮚ R, remotely rendered cerebral clerical and project management support to the marketing department; boosted the company's daily productivity by managing all social media management, competitor analysis, and audience research tasks. ⮚ Carried out administrative tasks such as scheduling meetings, preparing travel plans, filing documents, and taking meeting minutes. Virtual Assistant& Social Media Manager |Phabtech Hub, Nigeria |June 2022- May 2023 ⮚ Professionally handled the company's social media platforms (LinkedIn, Instagram, Facebook, WhatsApp, and Telegram). ⮚ Successfully delivered all briefs spanning internet research, data entry, graphic designs (Canva), content creation, lead generation, email management, content creation, and customer support. Insurance Virtual Assistant | Nationwide, U.S.A (Mutual insurance company) |November – December 2022. ⮚ Rendered administrative support to clients by delivering executive marketing and prospective services. ⮚ Impressively handled the company’s non-core business activities, thus, providing greater flexibility to business executives. ⮚ Managed the preparation of new insurance quotes, processing certificates of insurance, collating payment data and client information, handling clients' inquiries, and attending to inbound calls. E-commerce Virtual Assistant| Dynasty Square E-commerce Shop, UK |October - November 2022 ⮚ Improved customer service, site usability, and user experience by rendering robust customer support and managing administrative support for site visitors. ⮚ Oversaw email copywriting and management, data entry, and social media management; managed the company's Facebook handle. Executed initiatives that significantly boosted audience engagement and online following. VirtualAssistant|MOS Corporation, U.S.A |September – October 2022 ⮚ Electronically maintained periodic updates of databases, which increased data entry efficiency by 20%; prepared meeting notes, correspondence, and reports on expenditures, presentations, and monthly reports for clients. ⮚ Managed appointments, phone calls, travel itineraries, and emails for clients. ⮚ Contributed to business data-entry systems and proposals for the company's system-wide efficiency improvements. Virtual Assistant |Exceptional Hub, Nigeria |August - September 2022 ⮚ Managed all internet research and data entry activities in the company; deleted extraneous files, maintained updated records of the company's activities, and managed data conversion and form processing for data collation and use. ⮚ Executed briefs bordering content development for use across the company's social media handles and official communication channels; maintained a 100% success rate on KPIs for brief deliverables. Virtual Assistant |Tapees, UK |July - August 2022. ⮚ Managed appointment scheduling and itinerary; kept tabs on lead generation and nurturing using bespoke lead generation and funnel management applications. ⮚ Executed multiple administrative tasks, including invoicing, mailers, corporate letters, outreach marketing, data entry, and database management. Virtual Marketing Assistant |Attain Digital, UK(Digital marketing agency)|July 2022 ⮚ Delivered bespoke, insights-driven digital marketing solutions to satisfied clients regularly. Executed tasks bordering lead generation, email marketing, Google Ads advertising, data entry, and lead nurturing. ⮚ ⮚ Remotely rendered cerebral clerical and project management support to the marketing department; boosted the company's daily productivity by managing all social media management, competitor analysis, and audience research tasks. Leveraged digital marketing and SEO skills to consistently grow the company's online visibility by implementing social media strategies, postings, shares, and blogging, updates during peak hours. Virtual Assistant| The Empowered Seller (Tom Wren), UK (SaaS coaching agency)|June – July 2022 ⮚ ⮚ ⮚ As executive assistant to Thomas Wren, a leading SaaS coach, and sales leader, managed travel itinerary, email copywriting, meeting scheduling, internet research, data entry, and customer and administrative support. Transcribed over 50 recorded messages, audio-visual content, and minutes into the company's official log, thus stimulating interdepartmental workflow by 50%. Handled all aspects of social media management and content creation on LinkedIn; doubled organic following by 10% in one month. Virtual Assistant| Moxie Solutions, U.S.A(Web design and digital marketing agency) |May – June 2022 ⮚ Designed and created targeted audio-visual content and campaigns that increased user engagement (shares and comments) by 20%, increasing conversion from users to paying clients from 1.5% to 2% within a month. ⮚ Overhauled the extant social media engagement strategy to incorporate the latest trends, updates, and systems, which helped the company expand its reach across key social media platforms. School Administrator | God Leads Our Way (GLOW) Montessori School, Lagos, Nigeria | March 2013 - April 2022. ⮚ Ideated using electronic record management to automate pupils' record-keeping process, saving labor costs by 20%. ⮚ Confidently created and implemented admissions and registration procedures which streamlined pupils’ enrollment significantly and ensured optimization of school resources tally with the number of enrolled pupils. ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ *Completed the Jobberman Soft-skill Training by Jobberman. *Completed the Google Hustle Academy Business Bootcamp by Google. *Completed the following certificate courses by ImpactHer: Creating Digital Plan Google Digital Skills - Create your Digital MarketingStrategy Google Digital Skills - Build your Brand and Sell Online *Digital Marketing Fundamental by IIDE *ProjeManagementtby Learnali *Certified in Digital Marketing and Content Creation by Side Hustle, Nigeria. *Completed the following certificate courses on LinkedIn Learning: ✔ Email Marketing and Content Creation ✔ Article Writing ✔ Canva Application for Design ✔️ ✔️ ✔️ *Completed training on Customer Support, Telemarketing, and Virtual Assistance by the Digital Witch Support Community, Lagos, Nigeria.