Mirza Sarne Santos

Hi there, as a Customer Service Representative for several years had thought me a lot of strengths towards work and as an individual. 

• I have been in Call Center or BPO for several years.

• Making sure that the quality of service rendered has value for every need of the client or customer.

• Meeting the expectations of the customer and most often than not exceeding with an extra mile.

• Strong will has a lot of patience and focus in dealing with customers concern.

• Hard working, manages work load accordingly.

• Able to learn new tasks and responsibilities at a given time table.

• Effective customer service with core value.

More so, being a customer service representative for several years had helped me a lot as a Receptionist and Travel Consultant in the Middle East. 

• Reservation officer and Receptionist

• Not only welcoming the passengers/guests and dealing with their concerns regarding their flights and tours.

   -  Allowing them to enjoy their stay and making sure that everything was organized to the smallest detail.

   -  Handling every concern or situation that may arise regarding their stay.

• Knowledgeable in Galileo, airline, and hotel reservations worldwide.

A newbie as a freelancer, I may not have the latest seminars and training like others but, I have the actual 

experience as a Customer Service Representative. The passion, commitment,dedication and dependability in every tasks will give value not only for myself, customer and my employer most importantly.