Mirza Sisic
Technical Support Specialist
71000 Sarajevo, Bosnia and Herzegovina |-|
Email:-Linked : https://www.linkedin.com/in/sisicmirza
Blog: https://juniorlearnstocode.blogspot.ba
Microsoft Certification Profile:
www.mycertprofile.com/Profile/-
Summary
Technical support specialist with two and half years of support/customer service experience. Expertise in troubleshooting
technical issues and communication with the customers. Solid background in quality assurance, testing websites and
online courses. Flawless written and spoken English communication skills. In January 2017 I started learning web
development, I’m very good with HTLM, CSS and Bootstrap, constantly improving on my JavaScript; Node, Angular and
MongoDB skills for MEAN stack, also learning PHP and MySQL.
Programming Languages
Experience
2014 – Present
Technical Support Agent
Learning Library Inc.
Testing online portals with large number of users such as the Center for Realtor
Development , Air Canada University and Samuel.
Testing online education courses from content providers such as the National
Association of Realtors, Air Canada, RE/MAX and others.
Working with developers on solving bugs, doing re-tests and smoke testing.
Checking for browser and device compatibility using Browserstack.
Using Chrome’s DevTools console for checking web pages for errors.
Reporting found errors using Wrike project management software.
2014 - 2017
Support Agent
Learning Library Inc.
Performed tech support/customer services to the customers.
Replied to customer emails using Outlook.
Communicated with customers via Olark chat application and Five9 VoIP
phone/
Provided troubleshooting via TeamViewer remote assistance software
Education
2017 – Current
2017 – Current
Student
Free Code Camp
Student
Over 200 hours of Udemy courses
2014 – Current
Microsoft Certified Professional
Logosoft Education Sarajevo
2008 – 2009
Student
History, Faculty of Philosophy Sarajevo
2001 – 2005
High school Degree
High School of Arts Sarajevo
