Misiel Masin

Misiel Masin #7 GLB Apartment Nonan Village Brgy. Libertad Butuan City, Agusan Del Norte 8600 Skype:-Email:-WhatsApp: - Objective Objective leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Highly skilled in cultivating and leading highperformance teams focused on exceeding business objectives. Highly detail-oriented and professional customer service successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management Skills Relationship building and management Sales Professional Human resources knowledge Cash handling expertise Strong team-builder Verbal/written communication Goals and performance Approachable Proficient in MS Office & teams Marketing Staff Training and People management Conducts orientation on newly hired employees Customer service awareness Content writing Salesforce, Client Builder CRM knowledge Relevant Experience Program Coordinator Dale Carnegie Training June 2021- January 25, 2021 Process program needs like course packets and certificates Process registration and creating invoice. Send calendar invites to clients. Transfer participants, cancellations and process refunds. Create processes documents Updates tracker and internal documents Fulfillment Team Member Gearbubble May 1, 2020-May 21,2021 Extracting Data from a platform and transfer if to Google Spreadsheet Correcting Bad address Sorting Orders Social Media Manager Manikin Talent Agency (Part time) January 2021-Present Handles 2 Instagram and 1 facebook account. Handles customer inquiry Edit video for Social Media Create Social media calendar Edit content in canva Responding to all messages, comments etc. Relevant Experience Branch Manager Executive Optical, Butuan City, Caraga December 7, 2013-March 31,2021 Custodian of company assets and liabilities Handle customer complaints Plans and program on sales and marketing Strategies Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations. Uncovered and resolved strategic and tactical issues impacting sales management and business operations Met deadlines by proactively managing individual and team tasks and implementing company rules and practices Supervised work of 20 sales staffs and 4 optometrists. Education 1999-06 - 2003-03 Bachelor of Science in Computer Science Ama Computer College Cagayan De Oro City Secondary Camarin High School Camarin Caloocan City Elementary Impalutao Elementary School Impalutao, Impasug-ong Bukidnon