Mohammed Abdul Ismail

ISMAIL MA 05 MAY 1985 Career Objective To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals.To deliver my best to the organization and to receive best from organization. Interpersonal Skill Confident and Determined. Self-learning Self-motivated. Ability to cope up with different situations. Straight Forward, Courageous and have the Ability to rapidly build relationship and set up trust. Capable of working under pressure. Basic Academic Credentials Wardlaw High school, Xth I,C,S,E. National Institute Of Open Schooling XII I,C,S,E. National Institute Of Open Schooling B.Com final year (pursuing) WORK EXPERIENCE Serco BPO Services Ltd SEPTEMBER, 2011 –2013 Executive Reporting to Team Lead Taking Calls (Booking, Status Enquiry Feedback) Maintaining Average Talk time of 60 seconds for a month. Maintaining Quality Average above 92 %. Achieving all the company’s target end of the month Meru Cab Company SEPTEMBER, 2013 –2015 Sr. executive Reporting to Team Lead Handling DC (Driver Coordinator) and Corporate. Handling Customers Escalations. Achieving Shift executation Target Globe Ground India NOVEMBER, 2015 –2018 Passenger Services Agents for Lufthansa German Airlines & Oman Air Responsibilities: Handling customer complaints. Time Management. Handling floor management. Passenger check-in. Handling of boarding gates. Ticketing and EMD & EBT issuance. Communicating with all the departments for “ ON TIME PERFORMANCE” Up selling of the Business class seats for the benefit of the company. Handling all the Special Guests like VIP’s, UMNR’s, BLIND, and MEDA Passengers. Ensure quick turnaround of aircraft. National Aviation Services JAN, 2018 – Till Date Customer Service Agent Passenger Services Agents for LH, EY, ET, QR, TK, 6E, J9, 9W, SM, MS, PC, KLM, WY Passenger Handling Transfer / Boarding Gates Misconnected passenger handling. Special Handling (STRC, UMNR, BLND, DEAF, etc.) DNB Passenger Handling Area of Specialization Customer Service / Airport Operations Kiosk check-in / Check-In Counters Boarding gates / Transfers / Ticketing & Reservation Counter / Lost & Found or Baggage Services Certified In Basic Ticketing by using ALTEA AMADEUS Certified from Lufthansa. Certified in ALTEA Check – In Process. Basic Airport Handling Certified Dangerous Goods Regulations in CAT 9. Lost & Found Trained. Personal Information Father Name: Mohammed Abdul Gani Sidqi Marital Status: Single Passport No.: P- Passport Exp.: 04th DEC 2026 Nationality: Indian Languages known English, Hindi,Telugu,Tamil,Kannada.and Arabic Manageable. Hobbies and Interest Listening to music, Watching cricket and playing, Reading Newspaper Declaration I declare that the information above is true to the best of my knowledge and beliefs. Ismail M.A