Mohammed Ali Khan

ADMINISTRATION/ CUSTOMER SUPPORT/ FACILITY MANAGEMENT MOHAMMED ALI KHAN Flat S-2, A.N. Heights, No.7 & 12, Anam Enclave, Ashwathnagar, Thanisandra, Bangalore - 560 077, Karnataka, India Contact:- /- Email:- Result Oriented and Dedicated Business Professional with demonstrated success in Customer Care, General and Executive Management, over 10+ years of experience in different industries as Media, Construction & Maintenance, Manufacturing and Real Estate Industries. PROFILE Well versed in the field of Customer Service, Administration, Facilities Management, Computers and Procurement. Experience of working in ISO Certified Multi-National Companies. Handles Customer Queries with the highest degree of Courtesy and Professionalism to resolve their issues. Prepare high quality and informative corporate presentations. Communicate clearly and concisely. Professionally implement Core Values, Safety Standards of the Organization. Maintain confidentiality of privileged information obtained in the course of work. Reformat, rearrange and or interpret material as necessary utilizing Standard Department applications and methods. Prepare for Internal Audit and External Audit for the ISO Certifications. Work independently with minima supervision with leadership qualities. Plan and organize work to meet time lines. Perform additional duties and responsibilities as required. Involve and work on Suggestion schemes. EMPLOYMENT HISTORY *January 2014- July 2017 Admin Manager Zaffar’s Sterling Estates Pvt. Ltd, Bangalore, India *Nov 2007- Nov 2013 Executive Managing Assistant Emirates Aluminium, Abu Dhabi, United Arab Emirates *May 2005- May 2007 Maintenance Management Systems (MMS) Supervisor Saudi Oger Limited, Jeddah, Kingdom of Saudi Arabia *December 2003 - April 2005 Team Leader at The Times of India Call Center at Hi-tech Tele Access Services Ltd (A Professional Group for The Times of India), Bangalore, India EDUCATION AND QUALIFICATIONS (2012 - 2014) MBA in Operations Management Sikkim Manipal University, Bangalore (2008 – 2010) Bachelor of Computer Applications (BCA) TNOU University, Hosur (1999 - 2001) Enterprise Software Engineering Diploma (ESED) Gates Academy – “Microsoft Authorized Training Center” (Jan 2003 - Sep 2003) The Diploma in Office Management Davar’s College of Commerce, Bangalore (1999 - 2000) Pre-University Course (PUC) H.K.E.S College, Bangalore (March 1998) Secondary School Leaving Certificate (SSLC) Quwathul Islam High School, Bangalore PERSONAL DATA Name:Mohammed Ali Marital Status: Married Gender: Male Citizenship:Indian Date of Birth:27 September, 1982 Religion: Muslim LANGUAGES KNOWN English, Hindi, Kannada, Urdu EMPLOYEMENT CAREER PROFILE Monitors and improves office systems and procedures. Manages Correspondence, Presentations, Company Documents, Statements and Reports. Prepare for Internal Audit and External Audit for the ISO Certifications. Identifies opportunities, strengthen procedures and policies, automating systems. Active in designing, implementing, managing and improving quality and information and management processes. Manage financial transactions as payables and receivables, Petty Cash, Supervises Invoicing, Daily Banking Transactions, Payments via Cash, Cards, and Cheque. Prepare Legal Documents for Sales and Government authorities. Meet Lawyers for the Bank Project Approvals and visit Regulatory Bodies. Provides excellent Customer Service, handling queries, advice and complaints to ensure customer satisfaction. Effective Release of advertisements in leading News Papers, Magazines, Online Portals. Interview, Recruit and Manage Employees with Appraisals and promote their development by training and development policies and programs. Monitor CCTV Cameras on a regular basis and prepare for the Monthly Payroll by verifying the Bio Metric System implementing ESI, PF and Profession Tax for the employees. Creating Purchase Requisitions, Creating Purchase Orders, Requesting RFQs, quotations. Effectively involved in Suggestion scheme and 5S. Managing office equipment including stationery, computers, telephones, faxes and copiers. Evaluating performance, coaching and discipline respective staff members. Constant managing existing office systems and designing new ones if and when required. Managing and processing meetings, travel requirements and appointments and social functions . Recording Minutes from the meeting in a professional manner. Managing the filing and storage system, stock and inventory constantly keeping excellent condition at all times. Overseeing, managing and coordination with various departments. Responsible for Managing the Sites and 40 Operators in the Western Region of the Company in The Kingdom of Saudi Arabia. Perform Preventive Maintenance and Supply Technical Data for Thousand Pieces of Equipments of varying nature, size and specification in order to provide System and Subsystem Master File. Manages Maintenance activities for Equipment Fitted at a given location, and generate Computer sets of Maintenance cycle Frequencies. Manages the Maintenance Work Load and Work Order Flow, Planning Reports for Weekly and Monthly Intervals to provide Assistance for each Responsible to show the Distribution of the Work Load and enables the Optimization of the Work Load by the user. Worked on SAP Module for The Times of India to book the Advertisement on an All India Network SAP based Software and process the particular Advertisement for Editing, doing the Page and then Printing. Responsible for Designing the Advertisements for Professional Companies like Call centers, Property Developers, Recruitment, Legal Documents, Automobiles using different formats. Generating, Analyzing, Monitoring and developing reports so as to enhance the productivity of the process.