Mohim Mimo

MOHIM C MIMO Account Manager Experience Oct 2021- Nov 2023 The Call Center Doctors Client Success Manager - Championed Client Success: Demonstrated an unwavering dedication to Client Success by closely collaborating with clients, aligning strategies to their objectives, and fostering long-term partnerships. Achieved a 95% satisfaction rate among key - accounts. Strategic Planning Expertise: Orchestrated and executed strategic plans www.weleadu.com.com revenue from customized service offerings tailored to client requirements. Problem- H-6/8, R-10/1, Mirpur 12, Dhaka, 1216 concerns swiftly, which led to a 25% increase in client satisfaction and a 15% that harmonized business goals with client needs, resulting in a 20% increase in Solving Pro: Thrived on resolving challenges promptly and professionally, addressing reduction in issue resolution time. 2020 - 2021 Education Bachelor of Business Administration Daffodil University 2010 - 2015 Expertise Account Manager Client Success Manager Cold Caller Telemarketing Expert Appointments Setting Expert Team Leader Trainer & Coach Quality Control Expert Language English We Lead U VP Account Manager Orchestrated the development and implementation of account management strategies specific to the solar industry, overseeing a team dedicated to client accounts and ensuring exceptional service delivery. Cultivated and maintained relationships with key clients in the solar sector, understanding their renewable energy goals and tailoring services to meet their unique needs. Devised innovative account strategies resulting in a 40% increase in solar panel installations and a 25% rise in subscription renewals within the first year of tenure. 2019 - 2020 Genex Infosys Operations Manager As an Operations Supervisor, I oversaw various critical aspects including employee training, management, and the strategic oversight of company campaigns. My role involved actively contributing to the hiring process by reviewing applications and conducting initial candidate interviews. Additionally, I formulated and implemented strategies to bolster the organization's financial health. My commitment to the role extended to a seven-day work schedule, ensuring continuous support for campaign requirements without taking any leave. 2017 - 2019 Cloudexis Technologies Ltd Operations Manager In my role as an Operations Supervisor, I am entrusted with various administrative functions. I hold responsibility for executing and planning the departmental budget. Additionally, I oversee inventory management and strategize ways to elevate the department's contribution to the organization's welfare. I focus on formulating effective strategies to enhance the organization's financial health, while also implementing measures to motivate employees and manage office operations efficiently. Management Skills Experience Relationship Management - Skytech Solutions Communication Skills Assistant Supervisor & Team Leader Strategic Planning Problem-Solving Sales and Negotiation Team Collaboration Oversee staff to optimize efficiency and productivity within the team. Execute administrative duties guided by the supervisor, including documentation of procedures and guideline creation. Collaborate in the hiring process by reviewing applications and conducting initial candidate meetings. Actively engage in company training seminars to contribute to the advancement of the organization. Analytical Skills 2012 - 2014 Vergo Services Ltd Time Management Customer Relations Executive Customer Service Adaptability Technical Skills CRM Software Data Analysis Financial Understanding Product Knowledge Presentation Skills Phone Systems Scripting and Pitching I was accountable for delivering compelling sales presentations by utilizing scripted content that highlighted product/service features, aiming to persuade potential customers to make purchases or donations. Engaging in telephone outreach to businesses or individuals, I solicited sales for goods/services or sought donations for charitable causes. Additionally, I provided detailed explanations about products/services, and their pricing, and promptly addressed customer inquiries. 2010 - 2012 Legato Services Ltd Customer Relations Executive Present meticulously crafted sales pitches utilizing scripted descriptions of products or services, aimed at convincing potential customers to make purchases or donations. Reach out to businesses or private individuals via telephone to generate sales for goods/services or seek donations for charitable causes. Offer comprehensive explanations about products/services and their pricing, proficiently addressing customer inquiries. 2009 - 2010 Spotlight Event Management Limited Active Listening Customer Relations Executive Objection Handling Oversee design and production processes while effectively managing all project delivery components within specified timeframes. Dedicate efforts to understanding CRM/Data Entry and fulfilling client needs, prioritizing customer satisfaction. Conduct comprehensive market research, gather vital information, and skillfully negotiate contracts before finalizing deals. Consistently offer feedback and generate periodic reports to ensure transparency and accountability in project progress. 2010 - 2011 Wahfung Metal & Plastic Manufacturing Ltd Sr. Marketing Executive In my role as a Marketing Executive, I spearheaded the development and management of marketing campaigns aimed at product promotion. My responsibilities span across various domains including analytics, digital platforms, commercial aspects, and administrative duties. Conducting extensive research and data analysis was integral to identifying and defining products tailored for target buyers. Additionally, I managed the scheduling of appointments with factory merchandisers for product marketing, followed up diligently, and confirmed final orders. Reference Tasneef Hossain Khan Brian Robinson Founder Netlink Infosys CEO at We LeadU Phone: - Phone: - Email :- Email : -