Moloy Ghosh

 MOLOY GHOSH Technical Skills Summary Operating systems Windows 9x, Me, 2000 professional, XP home and XP Professional, Windows 7 Network Operating Systems Windows 2000 Server, Windows 2003 Configuration and Administration DHCP, User admin, File systems, Active Directory, Terminal Services, Performance Monitoring, CA Unicentre, BMC Patrol, Remedy, Bocada, Big Brother. HPOV. Mail Servers MS Exchange 2003 Backup and Restore Windows Backup, ArcServe Backup and IBM AS400 (Movex) Backup, VERITAS Backup, Symantec Backup Exec.VERITAS Net Backup. Anti virus McAfee Antivirus, McAfee ePO, McAfee Host Intrusion Prevention, Symantec Antivirus. Databases: MS Access Applications MS Project, MS Office Education Bachelor of Science from Calcutta University. Diploma in Information Technology Application from YCTC (A Govt. of West Bengal initiative under the directorate of youth services). Microsoft Certified System Administrator from IIHT Kolkata. Successfully completed Official Training on CMMI, PCMM, ISO 9001 and ISO 27001 Standards. FCIS (Foundation Certificate in Information Security) from HackerU. Completed ITIL V3 Foundation from EXIN. Professional Experience Worked for Nuwotec Global Services Pvt. Ltd. Bangalore. Role (Aug. 2016 – March. 2020) as Senior Vice President. Providing guideline for preparing RFPs and RFQs to the Pre Sales team management. Responsible for Profit & Loss for the organisation Directed multiple functional areas through division and department managers. Directly managed all IT Infrastructures and related Projects for the company. Sets aggressive/challenging cross-functional goals that support the organizational goals and strategies. Responsible for build & maintain strong relationships with external suppliers & key stakeholders. Integrated the functional strategies utilizing business expertise to reach financial and operational objectives. Closely working with the clients like Kolkata Port Trust, ABSA Bank (South Africa), FNB (South Africa) etc. Worked for Axes Technologies (INDIA) Pvt. Limited. Bangalore. Role (Mar. 2009 – Jul. 2016) as Vice President of IT Infrastructure Services. Deployed resources to achieve financial forecast and business objectives. Developed plans for managing/retaining talent inside organization and for improving leadership strength. Actively engaged for setup and monitor the 55 member L1 Service Desk Operations for the company by mentoring the managers and resources. Monitored company policies and developed new operational procedures of the firm to increase the efficiency. Managed and supervised operations of the firm on a daily basis. Assisted all the Project managers in planning and executing the annual budget. Researched and developed new strategies to achieve company goals and objectives. Coordinated with human resources team in forming and training a cross functional department. Developed operational functions that are essential for increasing productivity of the firm such as product promotion and placement. Evaluated and established standards and guideline that have to be followed by the production departments. Chaired the monthly meetings with the Project Managers for ISO, CMMI and Budget utilizations etc. IT Infrastructure Project Planning and Execution. IT Infrastructure Budget Planning and Vendor Management. Specialist into IT Infrastructure Transition Management. Providing relevant coaching and imputes to the Technical Management teams on Setup New Data Centre and Disaster Recovery site for the organisation on running them and maintenance of various application and Infrastructure on an ongoing basis. Providing Coaching to the Senior Delivery Management on technique to proper maintain SLAs and OLAs with the clients. Awarded as the Best IT Manager for the Year. Providing guideline to the internal auditors for IT Infrastructure audit. Guiding Senior Managers to create CoE (Centre of Excellence) on various available technologies for the best customer support by maintaining ITSM policy. Closely worked with the clients like British Telecom, Boeing, Axis Bank Limited, ATOS etc. Worked for NTT Data Global Delivery Centre (Formerly Keane Inc.) . Bangalore. Role (Jun. 2008 – Feb. 2009) as a Project Manager of IT Infrastructure Services. Practice Head for Keane NIS (Network Infrastructure Services) Bangalore and Chennai Operations on different skill sets like Windows System Administration, Network Management, Oracle DBA, SQL DBA, Unix Administration, and Linux Administration etc. through Centre of Excellence (CoE) of all the available technologies. Managing 7+ odd Projects in Keane NIS. Managing 112 NIS Resources in Keane. Directly managed all the Project Management activities. Managing all the clients’ activities on offshore operation as well as onsite operation in Keane NIS. Responsible for build & maintain strong relationships with external suppliers & key stakeholders Actively engaged for40+ Service Desk TMC (Technology Management Centre) for L1 & L2 Infrastructure Support for Unisys Global Ltd. Bangalore. Actively engaged for any Infrastructure Project Transition at Keane Bangalore. Chaired in the regular Service Review meetings Monitors Keane India performance against SLA on a daily basis and takes proactive actions to avoid potential breaches. Maintains a healthy relationship with client SDM where service is required and Identifies further opportunities to increase business in conjunction with client SDM. Maintaining ISO 20000, CMMI 5 and PCMM 5 audit policy. Closely worked for the Clients like Unisys, BT, Hanover Insurance, McKesson, Orange, O2, Philips Life Line etc. Responsible for all the service delivery and invoicing with in Keane India NIS. Worked for CGI Group (Formerly LogicaCMG Pvt. Ltd.). Bangalore. Role (Jun. 2007 – May 2008) as an IT- Consultant of Bangalore GSD Centre. Maintain SLAs for Control Bridge Operation in Bangalore GSD. Maintaining PCMM 3, CMMI 5 and ISO 20000 audit policy with cortex. Maintaining project goals and deliverables. Taking care of all the new project transition to Control Bridge. Actively engaged for new 84 member Service Desk implementation and Knowledge Transition for JCB by providing plan for possible Service Desk tools, resource and budget allocation plan to the Bangalore GSD Management. Leading a team of 32 Global Control Bridge 24*7 support team in Bangalore GSD. Single point contact for L2 and L3 escalations for any Backup Operations including Net Backup. Member of Logica Global Technical experts and tool champions club. Single point contact for any antivirus issues within Bangalore GSD. Awarded as the Best IT Operation Manager for the quarter. Responsible for build & maintain strong relationships with external suppliers & key stakeholders. Engaged in the new project Transitions to Control Bridge. Closely working with the clients like Reserve Bank of India, ING Vysya Bank, British Waterworks, Taylor Wimpy, MRC, DCWW, British Airways, JCB, British Council and Vodafone etc. Member Logica global McAfee ePO administering team. Worked for McAfee Software India Pvt. Limited. Bangalore. Role (Jan. 2006 – Sept.2006) as an IT- Engineer of McAfee India Centre. Bangalore. Configured and maintaining Backup Operation with Varitus for Exchange Server and all important servers. Trouble shoot and administering in Network, Exchange Server& ADS. Leading 19 member IT-Field ops APAC team at McAfee India centre. Single point of contact for centralized ePO server, which connects with more than 100 servers and thousands of user’s desktop for Antivirus issues within McAfee APAC region. Recognized as a Gold certified McAfee Antivirus specialist within McAfee global IT Support team. Trouble shoot and administering in Network & Exchange Server. Installation of various brands of servers (e.g. - Dell Power vault, IBM e-Series, IBM x-Series etc.) in McAfee. Responsible for New Installations, Projects in McAfee. Responsible for all Cisco Switches, Firewall etc. Also worked for: 1. ITC Limited. Kolkata. Role (Dec. 2004 – Dec.2005) as a System Administrator of ITC Kolkata Data Centre under ITSS Division (Employed by Rainbow Systems and Services). 2. Comprosoft. Kolkata. Role(Mar. 1998 – Nov. 2004) as Hardware and Network Engineer. Contact Info :