MONCIAR DEL ROSARIO
FREELANCER
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting
ideas for an unforgettable
result.
CONTACT
Blk 12 Lot 22 P1F
St. Monique Valais
Subd. Brgy. Pantok
Binangonan Rizal--
monciardelrosario19
monciar.delrosario
EDUCATION
University of the Philippines
Diliman
Bachelor in Fine Arts, 2010
SKILLS
Exceptional communication and networking skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
Microsoft Office, Adobe Photoshop, Adobe Illustrator,
Adobe InDesign, Adobe After Effects, Adobe Premier,
Asana, Slack, Hubspot, Oracle CRM, Wordpress, Mail
Chimp
WORK
EXPERIENCE
BDA Inc. - Client Services Coordinator
MAY 2017 - MAY 2019
Work with assigned account managers in driving
BDA value and meeting customer needs
Create documents and paperwork management for
sales proposals, correspondence and management
reports.
Source products, ideate based on differentiation
strategy and client needs.
Research, Create and maintain vendor relationships.
Negotiate prices to maximize profits.
Schedule and follow up on project deliverables and
shipments to ensure deadlines.
Work as a team with sales, production, creative
services, garment services, accounting, warehouse, et.
al. to ensure timely delivery and customer
satisfaction
Maintain High levels of professionalism when
interacting with clients and BD&A employees.
Train, Mentor, and prepare new employees to run the
business
[24]7 Customer Philippines Inc.
Engagement Specialist
SPI Global
Advanced Customer Service Representative
DECEMBER 2015 - DECEMBER 2016
AUGUST 2010 - FEBRUARY 2011
Ensure great company and employee
relationship
Creativity in developing programs and
methods for engaging an audience toward
the success of a goal
Relationship-building with business leaders,
the community, and the target audience of
employees, clients, or others
Organizing, including the ability to manage
multiple projects and tasks simultaneously
Engaging, having a natural like of people, a
knack for leading, and sales skills that help
engage others in goals
Facilitate engagement sessions and training
Front line technical and customer service
Support for Dish network USA.. Reporting
real time satellite dish issues and assisting
customers with billing concerns.
Transcom-Technical Support Representative
APRIL 2010 - JULY 2010
Troubleshoot Broadband and home phone
connection for client based in United
Kingdom
Assist customers setting up or troubleshoot
email Clients such as Outlook and windows
mail
Track and report outages real time
[24]7 Customer Philippines Inc.
Tier 2 Technical Support Representative
Sitel - Customer Service Representative
AUGUST 2013 - DECEMBER 2015
DECEMBER 2008 - MARCH 2010
Troubleshoot internet connection issue for
Time Warner Cable
Verify technician's availability and send a
dispatch if necessary
Process upgrades and new customer using
Oracle's ICOMS
Provision new customer equipment to
authorize service use
Provide feedback and report outages in real
time
Train new employees to take in calls for front
line technical support
West Contact Services
Customer Account Executive
APRIL 2011 - SEPTEMBER 2012
Troubleshoot internet connection issues for
Comcast
Walk customer through installing cable TV
and Home Theater network
Troubleshoot home phone issues
Process upgrades and new customer installs
Provisioning new customer equipment to
authorize service use
Check technician's availability and send a
dispatch if necessary
Assist Americans and Canadians in anything
about their credit score status
Book keep Bank information, Loans, Credits,
and Mortgages to generate accurate credit
reports
