Monica S

Monica Shukla Mobile: -,- E- mail :- Summary Seeking a responsible position and a long-term relationship with a professional organization where I will get the opportunity to contribute substantially towards the growing industry, as well as, excel in my career by virtue of dedication, commitment and hard work. Profile 4.4 years of IT experience in Health Care sector. Worked on various phase of software development life cycle. Worked as Application lead role for project specific applications. Worked as Project Quality Assistance of the project Proficient in MS Excel, SQL for reporting documentation of the project. Have Hands-on experience on Production Support Environment Handled different client reports and presenting to the client. Excellent working skills in Oracle, SQL. Excellent working skills in Oracle Life Science data hub (Oracle-LSH) Tool Good knowledge in java. Have Hands-on experience in tools like Oracle LSH, TOAD for Oracle, Citrix, Remedy and HP Quality Center. Worked as Functional Analyst for one of the development project which mainly includes responsibility of direct business interaction and dealing with end customers. Career Summary PROFESSIONAL EXPERIENCE Worked as a Software Engineer in HCL Technologies Ltd, Noida from July 2011 to November 2015. Involved in production application support and maintenance Involved in daily monitoring of database. To troubleshoot and resolve tickets raised by the clients and performed knowledge transition during project enhancements. Resolved tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction. Documented all the defined processes and the methods of resolving the ticket troubleshooting etc. Involved in Incident Handling as well as maintaining the SLA Involved in preparation of impact analysis for the system Involved in coding for PL/SQL related activities Involved in Unit, System and UAT Testing Involved in release management activities along with SDLC documentations. Involved in Project Quality related tasks of the project Involved in preparing client reports and presenting to the client. Hardware and Software Environment: Operating System: Windows 2007 Products/Tools: Oracle LSH, Toad, Putty, Remedy, HP Quality Center Languages: PL/SQL Business Domains : Health Care Scripting Languages : HTML Academic Credential B.Tech from Amity University ,Noida in the year 2011 MBA –IT from Sikkim Manipal University in the year 2014 Courses Attended / Training Training for role of Configuration Controller , Defect Preventive Analyst, Project Quality Analyst Training on Oracle Database SQL Expert SQL Expert Certification from Oracle Campus Force Training for the JAVA conducted by HCL Technologies Ltd during July 2011 to Sep 2011. ITIL certified. Experience Details Project Experience Highlights: 1) Project Title: Clinical Operational Research Environment (CORE) development Client: MERCK Research Laboratory (MRL) Duration : Jan 2014 – Till Date Environment: Oracle 11G Skill/Tools: Oracle 11G, SQL, PL/SQL, Remedy, Quality Test Team size : 5 Role: Data Manager, Support Analyst Description: Consists of many business applications, which deals with the data management, analysis and reporting of Clinical Trials going on at various sites. The application holds all pre-clinical and clinical trials data, provisioning of application users, investigators for various applications catering the business requirements for various business reports. Achievements: Handled the business critical functionalities like provisioning of the business and end users of the down Stream applications like CPAC (Clinical Portal and Collaborations) , MyLearning and InForm/EDC (Electronic Data Capture) for the important clinical trials within the critical timelines along with the quality output. Identify the bugs in the existing functionalities and fix those issues by working closing with the development team. Roles and Responsibilities: Responded to service tickets and service requests within established time-based requirements. Received, investigated and resolved all related inquiries of customers. Interacting with the customer and different teams for smooth flow of data. Making SSPEC and Deploying in Production Server as well as testing Server. Handling Change Requests (CR) including the SDLC documentation process. Monitoring Live/Test Server closely and troubleshooting capabilities to resolve the issue. Communicate closely with customer to capture there requirement. Communicate closely with component designers, Escalates technical issues to Team Leads/design/e2e teams as when needed. Upgrading the database as required. Prepare SDLC documentations such as DS, CS, Change plan, Code Review Checklist, Design Review Checklist, VDD, DSR, CSR and SDI. Involved in Unit testing, System testing, UAT testing and Installation testing along with hands-on experience on HP Quality Center. Working closely with the Quality Assurance team for the delivery of product releases. Working on the Problem management along with respective documentations. 2) Project Title: Clinical Operational Research Environment (CORE) and End to end Provisioning (E2E) Production Support and maintenance. Client: MERCK Research Laboratory (MRL) Duration: Dec 2011 – Jan 2014 Skill/Tools: Oracle 11G, PL/SQL Team size : 7 Role : Support Analyst, Client Handling Profile for Onsite users Description:  Consists of many business applications, which deals with the data management, analysis and reporting of Clinical Trials going on at various sites. The application holds all pre-clinical and clinical trials data, provisioning of application users, investigators for various applications catering the business requirements for various business reports. Roles and Responsibilities:  • Involved in analyzing the system, preparing functional specifications and Technical Specifications  • Involved in developing SDLC phases including Functional Requirement Specifications  • Writing procedures, functions according to requirement specification.  • Involved in unit testing  • Involved and played a key role in resolving technical issues  • currently involved in bug fixing and UAT Secondary Skill set: Posses the knowledge of source systems like SPECTRUM, eVOC (Electronic Vocabulary), RDR (Reference Data Repository) and down Stream applications like CPAC (Clinical Portal and Collaboration) , MyLearning(GLS), InForm/EDC (Electronic Data Capture) , ESA/SIR , PSynch ,AD(Active Directory). Posses the knowledge of tools like ETL Informatica and TIBCO. Member of project quality team for coordinating and implementing quality assurance for the project to verify compliance Personal Attributes: Confident, Hardworking, Dedicated, Quick learner, team worker. Personal Details Father's Name: Mr. Gyan Prakash Shukla Marital Status: Married Nationality: Indian Permanent Address: 48, Mainawati Road Azad Nagar, Kanpur, UP Current Address: Flat No- 601, 7/40A Tilak Nagar, Kanpur UP Language Known: English, Hindi Declaration I hereby declare that the information furnished above is true to the best of my knowledge and belief. Date 26th September 2016 (Monica Shukla)