Monique Ang Hizon

LA CONCEPCION COLLEGE San Jose del Monte, Bulacan B.S Psychology April 2018  Relevant Course: Human Resource Internship Program  Award and Honor: Cum laude, Best in Research and Development  Extracurricular Activity: Every Nation Campus :Discipleship Ministry; Mental Health PH, Psychological Association of the Philippines Junior Affiliates  Civil Service Certification – Honor Graduate Eligibility (HGE); Licensed Psychometrician FREELANCING Virtual Assistant | Oct 2020  Interact with participants thru chat platform in ZOOM to provide informationabout products and services offered In the Conference Social Media Manager | Feb 2020 - Present  Community Engagement - Social Media posting, liking, comments and keeping the page and group active. Hard working account representative  Assist with meetings by creating PowerPoint presentation. (Voice and Non Voice) aiming to leverage  Taking down notes for calls and interviews by the clients and their clients. acquired academic knowledge and proven CONVERGYS/ CONCENTRIX, Quezon City research, service, and technical skills to MVB Representative | Jan 2020– Oct 2020 successfully fill the account support role at the company. Frequently praised as  motivated and focused by my peers. I can ISM Chat/ Swivel Training Coach | Jan 2019– December 2019 be relied upon to help your company achieve its goal. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Assist newly hired customer service representatives to attain specific metric and to pass the training phase of assessment. ISM Chat Support | Jun 2018– December2018  Answer customers' questions about products, prices, availability, products, and credit terms.  Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Arrange and direct delivery and installation of products and equipment.   Negotiate details of contracts and payments, and prepare sales contracts and order forms. TELEPERFORMANCE, Quezon City Technical Support Representative |Apr 2017-Dec 2017  Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.  Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance andsupport.  Inspect equipment and read order sheets to prepare for delivery to users. Provide users with technical support for computer problems.  Provide services to customers, such as order placement or account information. TELETECH, Novaliches, Quezon City Customer Sales Representative | Jun 2016 – Oct 2016  Determine charges for services requested, collect deposits or payments,or arrange for billing.  Complete contract forms, prepare change of address records, or issueservice discontinuance orders, using computers.  Resolvecustomers'serviceorbillingcomplaintsbyperformingactivitiessuch asexchanging merchandise, refunding money, or adjusting bills. EXPERT GLOBAL SOLUTIONS, Quezon City, NCR Customer Service Representative | Nov 2015– May 2016   Keep records of customer interactions or transactions, recording detailsof inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolvecustomers' problems. SKILLS Time Management; Adaptability and Flexibility Interpersonal Skills References available upon request