Monique Johnson

Monique Johnson Executive Assistant / Office Management - www.linkedin.com/in/monique-johnson- -  Huntington Beach, CA Analytical and detail-oriented medical office professional with ten years of experience leading teams in daily operations. Proven track record of serving in capacity of both Executive Assistant for Medical Director and Acting Clinic Director. Recognized for strong leadership and organizational skills. Excellent communicator in English and Spanish and a talent for building quick rapport and trust with patients. Capacity to anticipate patient needs and resolve any issues quickly. Outstanding manager, able to coach and mentor staff for career growth and success. Areas of Expertise include:  Office Administration  Employee Onboarding & Training  Payroll Management  Billing & Accounts Receivable  Bookkeeping & Reconciliations  Electronic Medical Records  Project Management  Executive Assistance  Correspondence & Scheduling Professional Experience AMEN CLINIC  Costa Mesa, California  April 2014 to Present One location in a group of mental health clinics. LEAD PATIENT CARE COORDINATOR (AUGUST 2017 TO PRESENT) Drive results for busy office operations in Costa Mesa clinic location, managing four patient care coordinators and serving in capacity as Executive Assistant for Medical Director assigned to all eight clinic locations. Onboard and train newly-hired Patient Care Coordinators. Create and deliver agendas for onboarding physicians Serve as point-person for electronic medical record and as Super User for back office. Key Accomplishments:  Deliver reconciliations for Medical Director’s expense report and assist with correspondence and scheduling duties.  Serve as office manager, as required. Managed total operations of clinic during four-month absence of Clinic Director .  Assist with billing and complete Financial Daily Balance Report.  Field patient issues, complaints, and grievances, resolving them with little, to no, residual damage. PATIENT CARE COORDINATOR, BACK OFFICE (APRIL 2014 TO AUGUST 2017) Deliver exceptional outcomes, managing patient scheduling, paperwork, and workflow in back office. Provide exceptional customer service to patients, ensuring an optimal patient experience. Assist with scheduling patient medical appointments in person and by phone and email. Collect patient payments, obtain prior authorizations for medications and call in the orders to be filled at pharmacies. Key Accomplishments:  Field patient questions and concerns by telephone, as they related to treatment, medications, and billing.  Administer AR reconciliations to collect past due balances. HOAG HOSPITAL  Newport Beach, California  November 2008 to April 2014 A hospital, part of a healthcare network in Orange County. BUSINESS OFFICE ADMINISTRATOR Propelled forward progress for fast-paced office environment, registering incoming emergency room patients. Also managed incoming calls for pre-registration, appointment scheduling, and confirmation of procedures. Key Accomplishments  Obtained patient insurance authorizations for radiology procedures. .  Collaborated with billing department to ensure proper reimbursement.  Worked closely with physician offices to secure clinical notes and orders. Education & Training Diploma RANCHO CUCAMONGA HIGH SCHOOL | Rancho Cucamonga, California Additional College Coursework Technical Proficiencies: MS Office, BestNotes, Neumed, ShoreTel, Eprescribe, Concur, ADP, Zoom, Vsee