Muhammad Azam

MUHAMMAD AZAM Place & date of birth:Karachi, 30 October, 198 Address :G-16/5-6, Steel Town, Bin Qasim, Malir, Karachi-49 Phone :- Email :- WORK EXPERIENCE Dec 2014-Till to dateworking as Customer Services Officer CompanyK-Electric Job Responsibilities: Dealing with Walk-in consumers as per SOP Internal Departmental Coordination for Complaint Resolutions follow-ups for complaints Summarize Day end report making Monthly Dashboard Report making Special tasks follow ups given by Line Manager Supporting the team for critical issues in absence of Line manager and Guiding as per SOP Liaison with all Industrial Consumers Handling all new connection matters from application to final execution July 2013-Nove 2014Worked as Sales Support Coordinator CompanyZultec Group Job Responsibilities: Coordinating with all sales team for arranging meetings, installations & follow ups. Handling all Walk-in & phone customers. PreparingProposals. Resolving all customer complaints. Tender & Prequalification Files Making. Preparing Invoice Requests using ERP & CRM Software. Maintaining all File Records of Customers. Departmental coordination for speedy processing of orders. Handling all customers via email, calls & live discussion. Preparing monthly, Quarterly & Yearly Sales Presentations & Dashboard Reports. Supporting ASM & SM in different ongoing projects. Maintaining Client Lists. July 2012-June 2013Worked as Sales Coordinator CompanyLimton Innovative Systems Job Responsibilities: Coordinating with all sales team for arranging meetings, installations & follow ups. Handling all Walk-in & phone customers. PreparingProposals. Resolving all customer complaints. Tender & Prequalification Files Making. Preparing Invoice Requests using ERP & CRM Software. Maintaining all File Records of Customers. Departmental coordination for speedy processing of orders. Handling all customers via email, calls & live discussion. Preparing monthly, Quarterly & Yearly Sales Presentations & Dashboard Reports. Supporting ASM & SM in different ongoing projects. Maintaining Client Lists. June 2011-May 2012Worked as AdminAssistant CompanyDescon Engineering Ltd. Job Responsibilities: Reporting to Admin Manger regarding all administration works. Coordinating with all vendors for smooth operations & supplies. Utility & Transport Management. Maintaining daily reports for all transport, office supplies % Utilities. Coordinating for all maintenance works. Departmental coordination. Supporting in Hiring & Firing Process on daily basis. Event Management. EDUCATION -MBA Marketing UniversityIQRA UNIVERSITY GradeCGPA “2.9” (Thesis in Process) -BS Physics (Telecom) UniversityFederal Urdu University of arts, science & Technology Grade“B” Grade with CGPA “3.4” -Intermediate BoardKarachi Board Division“1ST Division” -Matric BoardKarachi Board Division“2nd Division” COURSES & TRAININGS TitleMS office InstituteGravity Computer Solutions (Pvt.) Ltd. Duration02 Months TitleSAP CRM (End User Training) FacilitatorK-Electric Duration04 Days TitleSynergy (Soft Skills Training) FacilitatorFun Works powered by K-Electric Duration02 Days ACHIEVEMENTS/YEARLY RANKINGS Title“Extra Outstanding Performance” Year2017 Title“Exceed Performance” Year2016 Title“CCR of the Month” MonthGot 08 times best CCR of the Month in last 02 Years Title“CCR of the Quarter” MonthSeptember to November 2016 Title“Certificate of Appreciation” Event Team Building Event powered by Descon Engineering Held on 22 & 23 March. SKILLS & CAPABILITES Multiple working Work under pressure Effective Coordination Ambitious for new tasks Proactive Approach Strong analytical Skills Focus on critical indicators Strong decision making Leadership ambiance Supporter and motivator Team Player LANGUAGES Urdu English Sindhi Balochi