Muhammad Owais Ali

BV-304 Street no.2 Muslim Town, Rawalpindi  - - Muhammad Owais Ali Objective To seek and establish a professional career in a challenging position that suits my skills, abilities professional knowledge and specialized experience, and towards career advancement and excellence by gaining value experience from the job and blending my growth opportunities with that of the organization. Experience Nov 2014 – Current Ovex Technologies Pvt Ltd. Islamabad , PK Account Coordinator Manage day to day activities in shape of multiple transactions used on different accounts. Communicating with manufacturers/Publishers/Partners and other resources to facilitate new business and existing opportunities. Ensure that the sales cycle (From initial response on building solution to client till the order fulfillment process), all activities must be performed and services delivered within the set SLAs agreed with the client. Ensure that all solutions developed/customized for the client are fully validated in terms of availability, compatibility & adaptability. Ensure the order fulfillment process is fully managed and completed in terms of order placement, tracking, removing discrepancies, order changes and return process to achieve outstanding service delivery. Ensure that account team that includes the Account Manager, field rep and the immediate supervisor has daily updates and clear visibility on the whole sales cycle. Sep 2013 – Nov 2014 U Microfinance Bank Ltd. Rawalpindi , PK Complain Resolution Officer Review and resolve consumer and small business telecommunications complaints after interaction between the complainant and the service provider have failed to produce a satisfactory outcome. Report directly to the Inquiries and Complaints Manager. Responsible for investigating complaints, communicating (orally and in writing) with the parties involved in the dispute, and attempting to “mediate” a successful resolution. March 2012– June 2013 Rotana Hotel Sharjah , UAE Front Desk Officer Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. File and maintain records. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Jan 2011 – Feb 2012 Sigma Press Rawalpindi , Pakistan Graphic Designer Brainstorming and mocking up design ideas Presenting ideas to clients Meeting with clients and adjusting designs to fit their needs or taste Projecting budgets and schedules Using computer software to execute designs Working with others, such as printers, programmers, developers or other technicians, to complete the final product. Education 2014 – Present Virtual University Islamabad, Pakistan BS-Mass Communication Studying Bachelors of Arts in Mass Communication Technical Skills Operating Systems : Windows , DOS Languages : C , GW-Basic Databases : MS – Access Tools : Corel draw, MS-Office , In-Page , Photoshop Personal Information Father Name : Waqar Ahmed Date of Birth : 26 March , 1993 Nationality : Pakistani Religion : Islam References Will be furnished on demand.