Muhammad Sufian Sarfraz

MUHAMAD SUFIAN SARFRAZ 242 B1 ALLAH HOO CHOWK JOHAR TOWN, LAHORE, PAKISTAN 54000 M:- |- PROFESSIONAL SUMMARY Organised Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. SKILLS • • • • • • • • • • Team liaison Team leadership Project management Self-motivated Extremely organised Strong verbal communication Fluent in English, Urdu, Punjabi Computer knowledge Front desk experience Quick learner • • • • • • • • • • HTML and CSS Adobe Illustrator Superior verbal and written communication skills PowerPoint presentations Calm under pressure Adobe Photoshop Graphic design Strong time management Quantitative and qualitative market research Outstanding customer service WORK HISTORY AUSPAK GRAPHICS INTERN | LAHORE, PUNJAB | JANUARY 2013 - MARCH 2013 • Responsible for creative desing and outcomes. MANZIL-E-AL HARMAIN TRAVEL & TOURS PVT LTD. SALES EXECUTIVE | LAHORE, PUNJAB | SEPTEMBER 2015 - JUNE 2016 • Handled all customer relations issues in a gracious manner and in accordance with company policies. VOLUNTEER WORK • • FRONT DESK AGENT – PUNJAB FOOD AUTHORITY FESTIVAL, 2018 TEAM LEADER – (Intl Delegates) PAKISTAN INTERNATIONAL CULINARY FESTIVAL – 2018 EDUCATION • • • Graduate diploma in hospitality management - Hospitality & tourism management - COTHM - Present Secondary education exam -BISE LAHORE - 2013 Secondary education exam - JPS School system - 2010 CERTIFICAITONS • Certified 3D Graphics & web design REFERENCES Refer ences will be available upon r equest