Muhammad Usman Saleem

Muhammad Usman Saleem Islāmābād, Pakistan - - linkedin.com/in/muhammad-usman-s- Summary I am an enthusiastic individual and I'm focused on developing my career by working on short/long term projects for the best companies in the industry to strengthen my developmental skills and to gain better practical knowledge of my areas of interest. Results oriented, dependable professional experience in customer service and sales. Excels in fast paced environments as well as in supervising and motivating staff to increase productivity and company profitability. Works well independently and as a part of team. Committed to excellence. Proven capacity to troubleshoot issues and to resolve issues quickly. Concrete in making time table to reach service quotas. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Experience Sales Manager GETEMAIL.IO Mar 2020 - Aug 2021 (1 year 6 months) Team Lead - CodeGear Partner Renewals (EMEA/APAC/LATAM/US/DACH) IDERA Software Jan 2018 - Jan 2020 (2 years 1 month) Handled CG(codegear) Product line worth of 4.3 million to 4.8 million per quarter. Held responsible for a team of 13 individuals including their hiring, training, targets and holidays etc Met maintenance revenue quotas on a monthly, quarterly and annual basis. Consistently saved costs while increasing profits. Ensured that customers recognize and receive value from their maintenance contract. A demonstrated and proven track record of exceeding quota and serving customers’ needs. Helped management with reporting, analysis, and pipeline management Manager Training & Admin Prestige International, Pakistan Nov 2016 - Jan 2020 (3 years 3 months) Renewals Specialist IDERA Software Nov 2016 - Jan 2018 (1 year 3 months) This position was focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for software products. Experienced in upselling higher level support offerings and cross-selling activities. Few other tasks which I've performed everyday were: Muhammad Usman Saleem - page 1 Ensured and achieved monthly/quarterly revenue targets through accurate forecasting and sales skills. Renewed maintenance agreements directly with the end user or through collaboration with channel partners, as necessary. Setted up a strategy and tactical approach for maximizing bookings for their specified territory (90% industry average). Maintained and updated customers information in SalesForce. Established and managed relationships with the end users and channel partners. Worked collaboratively with all internal business units to ensure that effective, consistent communication is maintained and company goals are understood and met. Accounts Receivable Specialist Right Medical Billing Dec 2015 - Oct 2016 (11 months) Prepared patients’ billing statements and ensure that they are sent to them in a timely manner. Reviewed patients’ billing statements to ensure accuracy of information. Assisted in evaluating patients’ financial status and devise payment plans. Performed collection actions by calling patients. Submitted claims and resubmit denied claims. Ensured processing of payments from insurance companies and negotiating on higher amount of claims. Prepared daily deposit activities. Maintained payment status and billing records. Verified patients’ insurance coverage. Performed appeals on denied claims. Managed accounts receivable reports. Worked with healthcare providers, patients and insurance companies to ensure timely payment of bills. Document transactions appropriately. Tracked and resolve billing discrepancies. Senior Negotiator Jul 2015 - Dec 2015 (6 months) To make International outbound calls to insurance companies for discussing, negotiating and resolving medical claims on behalf of Medical Service Providers (Hospitals, Doctors, and Clinics). On behalf of Medical Service providers, the portfolio of medical bills/claims is to be negotiated and collected from the insurance companies using B2B outbound calls, Emails, Faxes and other tools if needed. Maintaining and updating each file in the assigned portfolio with the latest events/actions pertaining to the case. International Sales Executive Axact Technologies Jun 2014 - May 2015 (1 year) Upheld the responsibility of executing sales and support activities of all Business units. Directly interacted with customers using different communication mediums using phone, email and live chat. Worked on 24/7 Inbound and Outbound Sales and Support calls, emails and live chat. Muhammad Usman Saleem - page 2 Sales Associate IZ Telecom Dec 2010 - Jun 2014 (3 years 7 months) Worked very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offered solutions for processes and product improvement to management.Managed the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets. Training and development of staff. Education Bahria University Bachelor of Social Sciences - BS, Mass Communication/Media Studies Licenses & Certifications Best Team Performer - IZ Telecome Skills Microsoft Office • Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Microsoft Outlook • Salesforce.com • Management • Problem Solving • Negotiation • Customer Retention Muhammad Usman Saleem - page 3