Muhammad Yousaf

PERSONAL DETAILS Muhammad Yousaf Father Name Muhammad Aslam Flat 06, Sadiq Mansion, Chah Sultan Rawalpindi Cell:- Email- Domicile Hunza Nagar CAREER OBJECTIVE D.O.B 15 December 1983 CNIC I would like to work in an organization that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities”. - ACADEMIC QUALIFICATIONS PERSONAL SKILLS BA Karakorum International University Gilgit Manageable Confident HSSC Rawalpindi Board Motivator Communicative Matriculation FBISE CAREER HISTORY COMPUTER SKILLS Microsoft Office Surfing Internet, E-mail HOBBIES & INTERESTS Social Work, driving and Swimming 1. Assistant Manager at One Call BPO, Jan 2006 to Present Major Responsibilities • Develop objectives for the call center’s day-to-day activities • Monitor and improve ordering, telephone handling and other procedures • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) • Supervising all call centers and recruiting new staff 2. Internship at Royal Bank of Scotland (Formally ABN AMRO BANK), LANGUAGES English Urdu Shina Burushaski civil Line Branch Rawalpindi. OTHER PARTICIPATION CERTIFICATES 06 months Spanish language from NUML University SKILLS • Friendly, Confident, Respectful, Attentive and Hardworking. • Able to work under stress and also possess excellent time management • Able to lead others in any situation. REFERENCES Will be available on demand