Mukesh Sawant

Mukesh Sawant 1902, Summit Apartments, Royal palms estate, Aarey colony, Goregaon east, Mumbai - 400065 Tel :- Mob : - Email:- Objective: To work in an organization which stimulates competition, offers opportunity for learning and growth, and enriches my experience. W O R K E X P E R I E N C E TATA CONSULTANCY SERVICES PVT LTD Business Process Lead – Field Delivery 2.1 (Telstra Process) , Quality Analyst for Field Delivery 2.1 , Promoted to BPO 3 GRADE. Experience : June 2012 – October 2016 Key functional Areas: As an integral member of the team, I have been involved with various Operational Roles. The latest of which was that of a Quality Analyst. Being in this role, I conduct daily QA audits in ensuring that the tickets processed are up to the mark. I am also involved in providing team briefings and feedbacks as and when required. I am also in touch with the offshore clients on a daily basis in order to keep myself updated in the latest developments relating to the process. Before being selected as a Quality Auditor for my process I held the role of a Network Evaluator, which included creating network designs and dispatching the same to the onshore technicians in order to ensure speedy customer fault resolution. Apart from the operational roles, I am also a member of the Core Compliance Team. The roles include educating all the associates of the Telstra project on the importance of Information Security. 3 Global Services ( Tech Mahahindra) Experience : September 2008 – June 2012 Key functional Areas: I am involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements. I was a acting team coach (SME) ensuring our customer get a speedy and first call resolution meeting customer expectations and business requirements. Coaching the verifiers on the job adherence to service level requirements and process maps and guide and help them to achieve team and operational target. Meet and exceed all company set operations. Helped and set up a new team in the collection team as payments was the pilot batch for the process exceeded the expectations but the customer service team needed me more hence was called back. Set and maintain productivity and quality standards. I m involved in formulating Procedures and Rules for the company won 3 your mind award for keeping follow up and ensuring a business customer received international roaming activated the same even though the customer was already abroad got an appreciation email for the same (we don't handle business customer but it was out of hour and a customer need). A C H I E V E M E N T S Won the,”STELLAR TEAM AWARD” for Sales, in the quarterly Rewards & Recognition felicitation ceromony of 3 Global Services in May-. This award is given to the best team in every skill-set. WON “3 YOUR MIND AWARD” in Rewards & Recognition feceitation ceremony of 3 Global Service in 2010 E D U C A T I O N A L Q U A L I F I C A T I O N Passed S.S.C (Xth) from Shree Rajasthani seva sagh English schol 2003 Passed H.S.C from Pushapakanath Mhatre college in Science 2005 Passed Bsc (IT )from Sahate College University in April 2008 P E R S O N A L D E T A I L S Date of Birth:18th Ocrober 1987 Marital Status:Single Languages Known:English, Hindi,Marathi. S T R E N G T H S:Good Communication, Team Handling, Leadership, Mentoring/Coaching Skills, able to perform better under pressure, Quick Learner, Eye for Detail, Self Motivated, Performance driven. DATE : ____________ PLACE : ____________ (Mukeh J Sawant)