Myrna Zapico

I am a Customer Service Specialist with 16 years of experience in Retail Front-end Services. My expertise lies in developing streamlined customer service protocols, guidelines, and benchmarks. Working with my team, I can establish customer satisfaction objectives and ensure their consistent attainment. I've also led the implementation of a highly profitable customer loyalty initiative. Additionally, I possess exceptional record-keeping skills and can meticulously document all customer service interactions and operations. As part of my duties, I analyze service metrics and generate detailed reports based on my findings.