Nana Afra Odame Boateng

Nana Afra Odame Boateng E-mail:- § Phone: - P. O. Box AT 667, Achimota Market. Accra PERSONAL STATEMENT Diligent customer support associate offering more than six - months record in customer support and a strong aptitude for working with little supervision in remote environments.I am competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. SKILLS Good knowledge of Microsoft Office Suite. Excellent oral and written communication skills. Detail and results- oriented Ability to work effectively in a team. Excellent analytical and problem- solving skills. EDUCATION B.Sc. Mechanical Engineering September 2015 — July 2019 Kwame Nkrumah University of Science and Technology Diploma in Business Administration January 2016 — July 2016 London Centre of Management Science with Mathematics September 2011 — July 2014 Akosombo International School WORK EXPERIENCE Kwese Television Station June 2017 — August 2017 Customer Support Associate (Intern) Worked as the customer service agent that convinces prospective clients to buy products Managed inventory to ensure availability of goods for prospective clients. Communicated information to customers about product quality, value and style. Escalated customer concerns, store issues and inventory requirements to supervisors. Documented conversations with customers to track requests, problems and solutions. GUINESS GHANA BREWERIES LIMITED April 2015 — July 2015 Brand Ambassador (Intern) Nana Afra Odame Boateng 1 Researched consumer opinions and marketing strategies in collaboration with marketing team personnel. Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members. Handled the advertisement and sales of the then new Orijin bitters. GEMSTONES PRETTY OFFICIALS January 2015 — January 2020 Lead Hostess (Part-time) Supported management by helping resolve customer service and issues to maintain guest satisfaction. Answered phone inquiries to schedule and confirm reservations, record orders and respond to service questions. Supervised activities of staff to maintain service levels and support guest needs. REFERENCES References available upon request. Nana Afra Odame Boateng 2