Nandhini Anand

NANDHINI ANAND Chennai, India Mobile: - Email:- CAREER OBJECTIVE Obtain a position in a challenging environment of a reputed organisation, wherein I can prove my organizational skills and experience to achieve the corporate goals, thereby further hone my skills and gain expertise in this job profile EDUCATION- BSc (Computer Science) Bharathiar University, Coimbatore, India -Executive MBA from NIBM (National Institute of Business Management), Chennai. SKILL SET Productivity and Time Utilization Excellent communication with outstanding interpersonal skills Training and Mentoring Team Building and Leadership Customer Relationship Management Self-exploring/ learning on various project management methodologies and PMO tools Operational Efficiencies Good at computer tools such as Microsoft Word, Excel, Power Point and Project Able to work under difficult working conditions, and possess multi-tasking skills IELTS Certified Listening: 7.0 Reading: 7.5 Writing: 6.5 Speaking: 6.5 Overall Band Score: 7.0 WORK EXPERIENCE Project Officer (July 2017 – Nov 2017, Contract) National Program for Technology Enhanced Learning (NPTEL), A Project initiated by IITM, Chennai, India Job Description: Being a part of stakeholder meetings/trainings conducted by MHRD & AICTE on its various initiatives. Amend the team on project updates and perform the train the trainer sessions. Update all decisions, risks, and action items & track the same to ensure project is on track and within scope. Coordinate all project resource training, notification, tracking, and verification of required courses and their completion. Resource allocation to demanding tasks. Design framework to set performance measures based on objectives and set procedures to achieve the same. Plan, co-ordinate and follow-up with different departments. Manage and co-ordinate with other IIT representatives on activities pertaining to exams and related tasks. Managing and finalising on the exam centres with external partners and allocation of IR related activities. Consultant (Part-time) (May 2016 – June 2017) Aiway Solutions Pvt. Ltd, Chennai, India Job Description: Track and update all decisions, risks, and action items to ensure project is on track and within scope as well as following up with team members and management to make sure these issues were resolved. Handle project finances including accruals, invoice tracking, financial reports to accounts payable department, invoice approval for project and created all necessary presentations and documentation. Manage and built relationships with vendors and management for all financial and resource matters to ensure smooth flow of information and timely assistance when needed. Coordinate all project resource training, notification, tracking, and verification of required courses and their completion. Plan, co-ordinate and follow-up with different departments. Ensure services & support to existing & prospective clients on projects. Designing quarterly newsletters & adhoc client communications. Handling client escalations and provide them with speedy solution and support. Assistant Manager – Operations (Aug 2008 – Feb 2012) Darwin Life Sciences, Chennai, India Job Description: Design CRM programs and manage customer database Handle team escalations and client management Report generation and management Team Administration. Monitoring invoice and billing Office and facilities management. Vendor Management. Assistant Manager – Branch Banking Operations (Oct 2006 – Feb 2007) ICICI Bank Ltd, India Job Description Handling branch banking operations. Verifying transacted cash receipt vouchers and payment vouchers on daily basis. Handling & Processing of loans at the branch Preparing daily, weekly and monthly reports and reporting to senior authorities. Senior Customer Support Associate (Jan 2005 – Sep 2006) Accenture India Services, Bangalore, India Job Description Setting up claims for policy holders. Provide services & support to customers on existing claims. Up selling other value added services to existing clients. Handling client escalations and provide them with solution and support. Mentoring new hires & conducts training on process and process updates. Customer Service Executive (Apr 2002 – Jan 2005) Dell International Services, Bangalore, India Job Description Managing credit card customer accounts. Handling customer queries on transactions Coordinating with other departments to resolve discrepancies of customer accounts. Post /Accept Credit Card payments for customers through internet. Customer Relationship Management Executive (March 2000 – March 2002) CAI Industries Ltd, Coimbatore, India Job Description Creating & Segmentation of Customer Database Customer Relationship Management. Campaign designing and implementation. Providing various customer analysis report to the sales and service teams. PERSONAL DETAILS Sex: Female Marital Status: Married