Naomie Ramtu

P.O. Box 102919, 00101 • Nairobi, Kenya Phone-,- • E-mail-Naomie Ramtu olando Date Of Birth 30TH MAY, 1979 Education - United States International University (USIU), Nairobi Bachelor of Science Degree (International Business Administration) 1998 Blanes Secretarial College Certificate in Typing - Ngara Girls High School KCSE (Kenya Certificate Of Secondary Education) - Kilimani Primary School KCPE (Kenya Certificate Of Primary Education) Professional experience October 2005 to February 2008 Nairobi Java House Ltd. Assistant Branch Manager My duties were: Supervising staff members of all departments in the restaurant (up to 80 members) Assist in scheduling of staff shifts, off – days and leaves Give instructions and guidance to the shift leaders service team Dealing with food and beverage suppliers and making sure their products are up to the standards. Dealing with customer complaints, compliments and suggestions Consult on all matters that are irregular and challenging and unfamiliar from the daily routine Being up to date with inventory levels Manage staff problems that arise on a daily basis Sampling the day’s special meal, soups and first coffee brew for quality before being served to the customers Ensuring that the restaurant is clean and hygienic at all times and the staff members are tidy and have clean and presentable uniforms Ensuring proper practice of essentials of good service and maintaining the company rules and regulations Recommend disciplinary cases to the Branch Manager or Human Resource Manager Conduct briefings and co-ordinate induction and orientation programmes for new employees regularly Confirm cash with the cashier and ensure it gets to the accountant in the correct order Assist the Branch Manager in compiling the end of month reports detailing the performance of the restaurant Confirming the daily and end of month food cost report with the help of the Branch Accountant Attending meetings with Directors and Senior Managers to discuss matters that needed immediate attention at the branch level when the branch manager is not present Assistant Branch Head Barista My duties were: Supervise a group of 6 Junior Baristas. Ensure that all the pastries are fresh and ready for the day Confirm stock taken by the junior barista and make sure that it tallies with the previous day sales Participating in coffee workshops the main aim being to educate our customers on how to prepare coffee in the comfort of their homes using simple coffee makers Confirm the daily food cost report prepared by the Branch Accountant Receive and confirm expiry dates of coffee beans received from our in-house factory Prepare coffee drinks Junior Barista My duties were: Prepare coffee drinks e.g. Cappuccinos, Café Lattes etc, to sell to dining customers and over the counter Receive and sell pastries from the in-house bakery Taking stock of all Coffee beans and merchandise July 2004 to August 2005 Cover Concepts Kenya Ltd. Marketing by holding fun days in Kindergartens to promote new products My duties were; Help promote Glaxo Smith Kline Products (Ribena) in Kindergartens through puppetry. Giving nutritional talks to children focusing the talks around the importance of vitamins and minerals for good health. Data entry Personal assistant and receptionist June 2003 to June 2005 Promotional Innovations Partnership Africa. Sales and Marketing of BIBO (product of Coca Cola) My duties were; Help market Coca Cola products (BIBO) in primary schools around the country with Nairobi being the pilot area. July 2002 to Dec 2002 Gold Crown Beverages Ltd. Merchandising, Sales and Promotion of Tea Leaves: My duties were: 1. Train Promoters to; Wet sample our products Record sales and write stock reports Merchandise and promote the products 2. Seeking out and forging relationships with new customers with the aim of establishing a broader market for our products January 2000 - December 2001 Sales and Marketing Manager - Gomer Properties Ltd. My duties included: 1.Research into new markets and their viability. 2.Valuation of existing marketing strategies and recommending ways of improving them. 3.Seeking out and forging relationships with new customers with the aim of establishing a broader market base for our products January-November 1998 Trainee Auditor - Eric Ngari and Company Ltd. My duties included: 1.Balancing of Credit and Debit Sheets. 2. Auditing Company Accounts. Languages English (Fluent – Spoken & Written) Kiswahili (Fluent (Coastal)– Spoken & Written) Spanish (Average - Spoken & written) References Alex Njomo Director Amplified Cooling Systems Tel:-,- Mutie Mbalo Group Head Barista Nairobi Java House Tel:- Linda Otieno Knight Frank, Kenya Tel:- Objective Seek to work in a dynamic industry/organization that will utilize my acquired experience and knowledge and support self-development and intellectual growth. Hobbies Cooking, Reading and Event Planning