Narbu Sherpa

Narbu Sherpa Munda Hatta, P.O Sonada, Dist. Darjeeling West Bengal, India -734209 Cell: -- Skype: tom.sherpa1 Professional Summary Experienced Customer Service Sales Associate who regularly had the highest customer service rating for any company I worked for. Adept at listening to customers negotiating agreements and developing satisfied repeat customers.. Core Qualifications Strong negotiation skills Extensive phone and in-person customer service experience Knowledgeable on product Excellent communication skills Works well as part of a team Reliable worker Experience Sales Consultant /Customer Care Executive (Remote Staff) 1/9/2016 – 12/7/2017 Capisco Fitout Seating Victoria, Melbourne Recommended products based on customer needs and desires, answered questions regarding products. Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements. Assisted in creating promoting and executing a wide variety of promotional sales and marketing plans. Provided knowledgeable, honest, and superior customer service Customer Service Sales Associate 5/3/2009 – 7/1/2015 Voltex Electrical Accessories Australia Adelaide, South Australia Present and sell company products and services to current and potential clients. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Establish and maintain current client and potential client relationships. Identify and resolve client concerns. Develop and implement special sales activities to reduce stock. Other duties as assigned. Supervisor 1/8/2006 – 1/9/2008 Fusion BPO Kolkota , India Supervise production line operation in accordance with plant policies and procedures. •Train and coach production line employees. •Conduct employee performance reviews. • Coordinate production startups, shutdowns, and changeovers. •Coordinate with Human Resources for appropriate staffing levels. •Schedule and conduct shift meetings. •Responsible to meet shift production goals. Communicate with other Shift Supervisors and Plant Manager. Education BA(Arts) 2005 Degree College, Sonada Darjeeling , West Bengal, India. Additional Skills Microsoft word, Excel, Power point, Outlook.