Natalia Go Azucena

Natalia Go Azucena-LinkedIn: https://ph.linkedin.com/in/nataliago website: tinyplayhouseph.weebly.com Preferred name: Natalia Go Qualifications      Highly developed communication skills, being a professional writer and performing artist Diverse knowledge and experiences having worked in different fields and industries including customer service, training and development, banking, and performing arts I have the ability to hyperfocus and when that happens, I have extreme attention to details, enhanced speed and performance. High level of creativity and trainability Proficient in technology and computer applications such as MS Word, Excel, PowerPoint, etc. EXPERIENCE Social Media Engagement Specialist Wells Fargo EGS Philippines November 2015 – Present Description: I'm part of the marketing team, focused on social media engagement. We devise engagement plans for campaigns that we run on our social media pages like Facebook, Twitter, Instagram, etc. My primary responsibility is to engage with users who comment or message us in those pages and answer their concerns regarding campaign matters or direct them to customer service if they have a specific request. I also write the engagement plan the team uses for marketing campaigns. Freelance Writer Online (Freelance, mainly UpWork.com) 2008 – 2015 Description: I have been working as a freelance writer via different online platforms since 2008, even when I was working full time. I wrote website content, articles, product reviews, travel blogs and other similar types of content. Soft Skills Trainer/ QA CSS Corp. 2008 – 2010 Description: I was in charge of new-hire training. I trained communications agents for grammar and communication skills, and I also monitored their calls and emails during onboarding to ensure that their soft skills meet quality requirements. Customer Service Representative Convergys Corp. 2007 – 2008 Description: I was a customer service phone support. I answered calls and attended to customer concerns, particularly on billing. I also processed payments over the phone. Customer Service Representative ePLDT Ventus 2007 – 2007 Description: I was a customer service representative for a Dish Network account, handling billing concerns, account changes, and inbound sales. EDUCATION BS Psychology St. Paul University QC 2002 – 2006 High School Holy Trinity Academy Graduated: 2001 Elementary Our Lady of the Sacred Heart School Graduated: 1996 Other Skills:     Building websites. Sample: www.smashandhack.com and tinyplayhouseph.weebly.com Proficient in blogging platforms such as WordPress and Weebly Highly organized Social media tools: Sprinklr Special Interests   Theatre, arts, music Physics, European football