Natalia Navarro
Caracas, VE | - |-
WORK EXPERIENCE
Operadora H.C.L.
Caracas, VE
Organization and Methods Analyst
February 2022 - Present
● Raise and optimize regulations, procedures, policies, and other necessary documentation for each
organizational and operational unit to reduce the margin of error in the practice of processes and
increase positive results.
● Describe job profiles of the entire organization, collecting, analyzing, and modifying the tasks
according to the nature of the position and the goals that must be accomplished, so that the human
resource gets optimized by eliminating unnecessary assignments.
● Verify the effectiveness of compliance with the procedures, applying studies and analysis in
administrative and organizational matters, to find the failures in the processes that must be corrected
and thus improve future results.
Distributor RAMA
Santiago, CL
Online Sales Representative
April 2021 - November 2021
● Maintained a fluent communication with customers to understand their requirements and needs,
assistance with product setup and resolving any technical issues they might experience and address
any questions or issues customers may have.
● Tracked and documented calls and sales by keeping a detailed record of client data, including useful
comments, as well as positive or negative feedback for future analysis which led to an improvement
from 10% to 20% in the Sales Department.
LEADERSHIP EXPERIENCE
Angel’s Church
Táchira, VE
Project Leader
Dates
● Analyzed the needs of a religious entity by identifying the failures in the collection, codification and
safeguarding of sacramental documents such as baptismal, marriage, first communion and death
certificates.
● Developed a procedure for collecting and safeguarding sacramental documents , creating a more
proper codification for each type of document so as to guarantee its location. This effectively
improved the process in generating the documents and ending the use of physical books for their
conservation.
● Led the creation of a database network to improve the flow in the movement of sacramental
documents, so that it would be easily accessible for secretaries when registering or issuing a
document, and for parishioners to request a document without many requirements.
EDUCATION
Táchira’s Catholic University
BS of Business Administration, Business Management (GPA: 2,9)
San Cristóbal, VE
Graduation Date: July 2022
SKILLS & INTERESTS
Skills: Microsoft Office (Excel, PowerPoint, Visio, Word) | SWOT Analysis.
Languages: Spanish and English.
Interests: Marketing & Operations, Analytics, Social Media Management, Writing, Reading.
