Natalie Janusczok

Natalie S. Janusczok 897 Monarch Circle Dr. San Jose, CA 95138 Home:- –-_________________________________________________________________________________________________________________________________ Professional Summary High-performing Manager with 16 years of healthcare experience in hospital and medical office environments. Skills Policy and program development Patient evaluation/intervention Efficient in Windows XP, Microsoft Word, Excel, ADP, Peoplesoft,, NRC Database, PowerPoint, Epic, MacPractice, Allscripts, EndNote, and CareCloud Strong organizational skills _________________________________________________________________________________________________________________________________ Work History 03/2016 to Current Practice Manager of Stanford Medicine Women’s Health Packard Children’s Health Alliance, Palo Alto, CA Supervises and prioritizes all front and back office workflow processes, Develops processes for efficient office operations. Conducts quarterly physician meeting and monthly staff meetings Monitors and approves ordering of office/medical supplies to ensure adequate inventory.  Establishes and monitors agreed upon operational, financial and clinical performance measures and goals Leads by example with excellent customer service skills in all interactions with staff, patients and families.  Consistently uses PCARES when communicating with others Interviews, selects, trains, and supervises staff. Evaluates staff performance, making recommendations for personnel actions and motivation of employees to achieve superior performance. Oversees time and attendance coordination for assigned staff, including monitoring overtime and productivity managing timekeeping in ADP. Directly set goals for patient satisfaction surveys, and monitors progress Develops and implements marketing plan to promote practice growth opportunities Assists with onboarding of physicians into the practice Coordinates interdepartmental training with staff and physicians Handles patient complaints and billing concerns to ensure quality and patient satisfaction 05/2015 to 03/2016 Practice Manager of Multispecialty Group DeKalb Medical Physicians Group, Decatur, GA Supervises and prioritizes all front office and back office work activities. Maintains staff and provider schedules to ensure optimal operational effectiveness. Handles patient complaints and reviews quality assurance information relating to practice and patient care issues. Directs all billing and collecting procedures, including reviewing records, proper medical coding and adherence to billing regulations. Audits patient accounts with timely follow-up to ensure payment collections. Develops and implements marketing plan to promote practice growth opportunities. Ensures compliance with DMPG operational and financial policies and procedures. Supervises ordering of office/medical supplies to ensure adequate inventory.  Establishes and monitors agreed upon operational, financial and clinical performance measures and goals Consistently exhibits excellent customer service skills in all interactions with staff, patients and families.  Establishes this as an expectation of all staff and actively monitors compliance with this expectation. Coordinates quarterly physician meeting and monthly staff meetings Interviews, selects, trains, and supervises staff. Evaluates performance, making recommendations for personnel actions and motivation of employees to achieve superior performance. Oversees time and attendance coordination for assigned staff, including monitoring overtime and productivity managing timekeeping in Kronos. Monitors departmental budget. Ensures appropriate provision and utilization of resources. Actively participates in setting, monitoring  and achieving goals for the practice Promotes and facilitates continuous quality improvement activities and teams 08/2008 to 05/2015 Office Manager Eastside Sport & NeuroRehab Specialists – Snellville, GA Hiring and training of new staff, including HIPAA laws and compliance. Developed and implemented performance improvement incentives. Conducted insurance verification and authorizations, monitor revenue cycle, billing collections, denials, and payments. Fill pharmacy requests, perform drug screens, order radiology and equipment requests, managed inventory. Interviewed patients to obtain medical information, weight and height measurements and vital signs. 09/2006 to 07/2008 Study Coordinator/Research Assistant Cincinnati Children’s Hospital – Cincinnati, Ohio Performed psychological assessments for the Mother and Infant Depression Improvement Study (MIDIS). Scheduled appointments, obtained consent, maintained participants’ chart, and coordinated schedules among other research staff. Data management with Access, Excel, and Outlook. Maintained budget, ordered supplies, organized meetings and PowerPoint presentations. 03/2006 to 09/2006 Support Housing Specialist/ Case Manager Greater Cincinnati Behavioral Health – Cincinnati, Ohio Provided case management to a caseload of clients who have a history of severe and persistent mental illness. Evaluated the need for medical, social, educational, vocational, and other services essential to meeting basic human needs, and assist the client to gain access to necessary resources. Coordinated assessments, treatments, planning, and crisis assistance services. 09/2005 to 03/2006 Research Assistant University of Cincinnati- Cincinnati, Ohio Conducted a literature review for research purposes. Prepared and distributed educational brochures for The Alcohol and Anxiety Research Program. Data management with SPSS, Excel, Outlook, and EndNote. Recruitment advertisement preparation, electronic databases training, PowerPoint presentations, Motivational Interviewing and counseling training. 07/2003 to 09/2005 Surgery Scheduling Coordinator UC Physicians – Cincinnati, Ohio Designed a system for coordinating 22 physicians and residents at 30 different locations for surgeries and patient appointments. Facilitated the entire surgery scheduling process, including setting up appointments and contacting patients. Significantly increased profits for physician through prior authorizations, pre-determinations, and coordination of patient benefits. _________________________________________________________________________________________________________________________________Education 2015 Masters of Health Administration University of Cincinnati – Cincinnati, OH 2006 Bachelor of Arts: Psychology University of Cincinnati – Cincinnati, OH _________________________________________________________________________________________________________________________________ Affiliations Psi Chi National Honor Society in Psychology, inducted 2005 American Psychological Association (Student Affiliate, 2005) YWCA Woman of the Year Award MGMA Member