NATALIE
MANUEL
WORK EXPERIENCE
ALL ABOUT ME
As someone who can identify the
need of customers for effective
solutions, I'm committed to high
quality service that ensures a
positive experience.
ACCOMPLISHMENTS
• A consistent performer.
Received several awards. such as Best
Agent of the month, Best agent of the
quarter, Best in Quality, etc.
I was entrusted to be part of coaching
team, to help other agent in meeting
their goals.
HSBC - August 2012 - September 2013
Customer Service Specialist
Handled difference type of credit cards for US account.
Capital One Bank - October 2013- June 2018
Customer Service Specialist
Handled both B2B and Personal Accounts.
Was Part of Coaching Team.
American Express - July 2018 - October 2019
Customer Care Specialist with Sales
Servicing both B2B and Personal credit cards.
UK Account
Offering additional services or features that will be
beneficial to customer.
CORE SKILLS
• Clear Communication Skills
• Effective Listening Skills
• Motivated by Problem Solving
• Independent Worker
• Patient
• Works well with deadlines
• Collaborative
EDUCATION BACKGROUND
San Pedro College of Business Adminstration
Bachelor of Science in Accountacy
General Mariano Alvarez Technical High School
GMA Cavite - Class of 1999
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