NATALY SERPA-| (- | Fredericton, NB
Summary
Business professional bringing +7 years of experience enhancing organizational performance through innovative,
consistent, and efficient initiatives that nurture the corporate strategy and support senior leadership. Strong
communication expertise to share knowledge for empowering team members toward goal achievement in heavy
and fast-paced industries such as aviation, construction, and staffing. Exceptional attention to detail in organizing
schedules, meetings, documents, and business reviews with an outstanding customer service approach. A
growth mindset with top-notch relationship-building skills to establish fruitful connections that propel the business.
Resourceful team player and problem-solver with a positive attitude, strong work ethic, and superb initiative.
Skills
● Verbal & written communication skills.
● High attention to detail.
● Business reviews and handling confidential
information.
● Applicant sourcing.
● Candidate pipeline development.
● Human resource management systems.
● Employment listing management.
● State reporting procedures.
● Call and Email Handle.
● Technologically savvy.
● Languages: Spanish and English
● File Maintenance.
● Orientation.
● Problem-solving & critical thinking.
● Program file distribution.
● Executive presentation development.
● Document retrieval.
● Recordkeeping and bookkeeping.
● Report analysis.
● Software: MS Office, Google Suite, Zendesk,
Zipwhip, Slack, Trello, Telegram, WhatsApp, Zoom,
Bamboo HR, Desktime, Crm Sugar, Indeed,
LinkedIn, Upwork, Careerbuilder, Facebook Ads,
Avaya, Ziprecruiter, People Fact.
Experience
Snelling Staffing
Senior Recruiter
01/2021 – 11/2022
● Managed and led full recruitment cycles for clients in various industries such as
Warehouses, Food Fields, Offices/Admin, Remote, Cleaning, Maintenance, and
Construction.
● Liaised with Human Resources to assist in filling open sales positions and promote
seamless onboarding of new hires.
● Explained job duties, compensation, and benefits to potential candidates.
● Managed candidate activity within Applicant Tracking System (ATS).
● Facilitated job application processes for qualified candidates.
● Created and maintained positive relationships with hiring managers and HR business
partners.
● Collaborated with human resources teams to mitigate risks and verify regulatory
compliance.
● Advertised and promoted open positions using social media and digital marketing
procedures.
● Reviewed employment applications, candidate backgrounds, skills, compensation
needs, and other qualifications.
Military Aviation
School EMAVI //
Colombian AirForce
International
Executive Assistant
01/2020 - 12/2020
● Tackled and addressed top-level, high-priority issues with professional administrative
discretion.
● Revised and maintained master calendar to coordinate meetings across multiple time
zones.
● Develop excellent relationships with other International Military schools via virtual
meetings, calls, emails, and presentations.
● Conduct presentations on EMAVI to new international cadets and foreign militaries.
● Facilitated board meeting agendas and distributed support materials in advance for
successful sessions.
● Conducted research and collected and analyzed data to prepare reports and documents.
● Managed daily invoices, reports, and proposals.
● Followed proper accounting and bookkeeping procedures to support audits.
● Coordinated meetings and work schedules for 68 persons between military and cadets
ASOMUR Country
Administrative
Assistant
01/2016 - 12/2019
● Developed administrative processes to achieve organizational objectives and improve
office efficiency.
● Managed physical and digital files, monitored spreadsheets, and updated reports to
coordinate project materials.
● Directed customer communication to appropriate department personnel.
● Responded effectively to sensitive inquiries or complaints.
● Maintained accurate department and customer records.
● Scheduled appointments, meetings, and events for management staff.
● Provided secretarial and office management support while building cooperative
working relationships.
● Handle
20 + emails to provide information, resulting in effective business
correspondence.
● Organized both physical and digital files and updated reports to coordinate project
materials.
Education and Training
Bachelor's Degree in International Relations
Universidad Del Norte, 2012.
Certificate “Office Tools Management”
SENA, 2014.
Certificate - Alternative Interview Method
American Airlines Academy – 2015.
