Nathalia Bianca Mercado

I jumpstarted into a working adult when I turned 18 and decided to enter the BPO industry. Since then, I've handled various accounts, both inbound and outbound. Also, voice and non-voice accounts. I dialed for sales but customer service more so. Recently, as a team leader, I was able to develop my skills with documentation as well as other facets of the job aside from making calls. For the past few months, while supervising a team I was also dialing for appointment setting accounts which I consider my niche.