Nauman Zakeria

Customer service representative with 8 years of expertise in providing exceptional service to clients. Proficient in customer service software and managing high call volumes. Creative thinking, conflict resolution, and ensuring customer satisfaction. Consistently meet or exceed performance metrics and sales targets while maintaining a positive and professional demeanor.

Workforce Analyst with 3 years of expertise in call center operations, workforce management software, data analysis, and report generation. Optimizing staffing levels, improving efficiency, and collaborating with cross-functional teams to achieve business objectives.