Navajeeth N

CURRICULUM VITAE PERSONAL DETAILS Name: Navajeeth N Contact:- Email:- SKILLS Proven ability to manage through others , strong decision making and problem solving skills, Flexible and have good time management skills , problem analysis, use of judgment and ability to solve problems efficiently , ability to motivate and lead others in a team environment , accuracy and attention to detail , flexible, open to ideas and willing to learn , excellent communication skills, both written and verbal , an ability to build rapport and trust quickly with work colleagues , proficient in prioritize tasks and workloads in order of importance, yet flexible to multitask when necessary , track record of delivering results with deadlines. WORK EXPERIENCE Ocwen Financial Services Pvt Ltd (Bangalore) Analyst - Call Center Operational Controls -) Identifying and researching internal process gaps, working with departmental leaders to solve issues and close gaps with timely resolution while maintaining minimal exposure levels and/or adhering to time-lines. Implementing new processes and preparing logic for the desired reports. Validating the efficiency of various audit per-formed by team members. Identifying and researching external audit discrepancies and initiating viable actions for a timely resolution while maintaining minimal exposure levels and/or adhering to time-lines. Analyzing and discussing problem scenarios within the team in an effort to offer alternative solutions prior to elevation of the issue. Presenting formal audit findings to both internal compliance teams as well as external regulators/investors as needed. Initiating the required updates to compliance policy and procedure documentation. Performing other duties as assigned. Consultant, Home Retention Department -) Independently evaluate each loan assigned and the corresponding borrower based on all financial information available to develop the most beneficial resolution plan. Formulate resolution plans through the use of forbearance agreements, loan reinstatement and loan modification, deed in lieu, pre-approved sale, and total debt payoff. Resolution of customer inquiries. Maximize the value of assets while formulating each resolution plan. Upselling of optional insurance products. Negotiate all aspects of plan with customers and third parties. Manage the resolution of loans assigned in a timely manner. Manage relationships and communicate with borrowers, certified parties, and counselors in resolving delinquency. Conevrgys India Pvt Ltd (Bangalore) Senior Technical Support Officer -) Handled Technical calls for U.S customers. Used ticketing tool called. Customer Assistance Portal (CAP) to pull up customer profile and their business needs. Upselling Microsoft products. Was responsible for on floor mentoring of new recruits and attending to their training needs till they go live. Assisting the user with the issues related to Windows Messenger, Windows Live Essentials Also handled emails issues related to Abuse and Hacking email account for Microsoft Networks. Used remote session tool of Microsoft called Microsoft Easy Assist to remotely share control of customer’s computer to perform troubleshooting tasks or diagnostic procedures. Assisted customers with Installation, Configuration and email issues related to MSNUA, Handled installation of Office 2003 and Office 2007. Experience in Windows architecture, Startup and Shut down sequence. Handled Memory utilization issues (cache, VM, tuning, huge pages, over-commit). Have been a consistent performer for the process. Used Customer Management Tool (CMT) to give the information about how much space has been utilized in folders of the user’s email account and also can be utilized to add feature sets to the account Troubleshooting on Windows 2000, XP, Vista and Windows7. EDUCATION BBA – Immanuel institute of Social Sciences (2016) I.T.I – Loyola Institute (2005) Secondary High School (2003) ADDITIONAL SKILLS Basic knowledge on Oracle DBA ACHIEVEMENTS Best Quality Score Quarter 1 - 2017 Best Performer Quarter 2 - 2016 Best Performer of the year - 2009