Naveed Ul Hassan

Naveed UL Hassan E-Mail:- Summary Energetic, experienced Telemarketer/Appointment setting and Data Operator with 8 years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled in exceeding sales goals and company expectations. Highlights Cold and warm calling Savvy negotiator Personable Friendly Persistent Telesales Email and letter writing Proficient multi-tasking Exceptional communication Computer Software Website Internet Experience Accomplishments Consistently exceeded daily sales targets with an average of $65,000 in sales each month. Maintained low return rate of 4-5% month to month. Earned Top Performer Award 5 times. Experience June 2009 to January 2017 Worked on several inbound and outbound campaigns Telemarketer Cold and warm called clients in support of numerous customer accounts to sell services and merchandise. Built immediate rapport with clients through friendly and engaging attitude. Expertly overcame objections and secured agreements. Developed new telemarketing scripts that effectively increased success rate by 20% and were adopted by department. Assisted management with scheduling, training, and quality assurance. Call Center Representative Answered inbound customer calls. Provided product information, facilitated customer service and payment issues, and made sales. Processed up to 200 customer orders per day. Escalated calls for customer service, show support, and on-air discussions. Worked with production staff to obtain answers for customer questions. Trained new representatives on call procedures and how to build rapport with customers to close sales.